Vanessa King
Las Vegas,NV
Summary
Dedicated Service professional offering 25 years of experience with knowledge of service delivery and proven multitasking abilities. Focused on surpassing expectations while enhancing customer experiences by employing service-oriented behaviors including elite oral and written communication, active listening and analytical problem-solving.
Overview
25
25
years of professional experience
Work History
Service Representative
AT&T
03.1997 - 08.2022
- Maintained Government and Business accounts and services, ensuring accurate information was relayed to customers at all times.
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on customer accounts, complete accurate orders, and resolve item issues.
- Clarified customer issues and determined root cause of problems to resolve product or service issues.
- Developed and updated databases to handle customer data.
Education
Associate of Applied Science - Business Management
University of Phoenix
Tempe, AZ05.2018
Skills
- Calm and Professional Under Pressure
- Account Management
- Product and service solutions
- Client Relations
- Customer Account Management
- Database Management
- Call Management
- Product Recommendations
- Complaint Investigation
Timeline
Service Representative
AT&T
03.1997 - 08.2022
Associate of Applied Science - Business Management
University of Phoenix
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