Vanessa Knox
NEW PORT RICHEY,FL
Summary
Accomplished Director of Sales at USA Mobile Drug Testing Headquarters, adept in sales training and leadership, and renowned for spearheading revenue growth. Excelled in complex problem-solving and verbal communication, significantly enhancing customer satisfaction and team productivity. Proven track record in utilizing Microsoft Outlook for efficient deal closing and team coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Sales/OJT Trainer/Supervisor
USA Mobile Drug Testing Headquarters
10.2016 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Boston Market
09.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted in training new hires, sharing best practices for optimal performance.
- Coordinated seamless communication between front-of-house and back-of-house teams for optimal workflow efficiency during peak hours.
- Provided menu recommendations based on customer preferences, resulting in upselling opportunities.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FLSkills
- Sales training and leadership
- Revenue Growth
- Sales team training
- Deal Closing
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Microsoft Outlook
- Payment Processing
Certification
- Certified Operator and Calibration Technician on the
EV30 Evidential Breath Tester, LIFELOC TECHNOLOGIES, INC. - 2016 to Present - Certified Operator and Calibration Technician on the
Phoenix 6.0 Evidential Breath Tester, LIFELOC TECHNOLOGIES, INC. - 2016 to Present - Certified DOT Urine Specimen Collector, USA Mobile Drug Testing HQ - 2016 to Present
- Certified Alternative Specimen Collector (Saliva/Hair), USA Mobile Drug Testing HQ - 2016 to Present
Timeline
Director of Sales/OJT Trainer/Supervisor
USA Mobile Drug Testing Headquarters
10.2016 - Current
Customer Service Representative
Boston Market
09.2015 - 10.2016
Associate of Arts -
Hillsborough Community College
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