VANESSA L
Summary
Friendly and professional Customer service representative with 5+ years of experience effective at coordinating paperwork, payments, Fluent in english and Spanish. I play an integral role in training new associates. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Goes beyond basic requirements to help staff be more efficient and on-task.
Overview
24
24
years of professional experience
Work History
Current Customer Service Representative
Ascension Medical Group
05.2017 - Current
- Documented, researched, and resolved patient service issues
- Handled patient inquiries, billing questions, payments, and service requests
- Followed up with patients to offer additional support and check resolution satisfaction
- Delivered fast and friendly service regarding questions and service complaints
- Enhanced patient satisfaction with fast, knowledgeable service
- Referred unresolved customer grievances to designated departments for further investigation
- Compiled patient feedback to recommend improvements to management
- Anticipated needs and resolved problems to keep patients happy
- Completed inquiries and followed up with patients to share findings and offer solutions.
Lead Daycare Teacher
St .Mary's Daycare
03.2007 - 05.2017
- Encouraged self-esteem, independence, and respect with positive role-modeling
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs
- Adhered to state and federal standards governing daycare environment and curriculum
- Developed emergency response plans and posted necessary safety and evacuation information
- Created and assigned interactive lesson plans for basic early learning skills
- Applied knowledge of early childhood development to evaluate student learning needs and promote growth
- LANGUAGES
- Supervised children during activities to maintain safety and wellbeing
- Encouraged children to navigate challenges independently and develop confidence and early learning abilities
- Delivered individual and small group instruction to meet individual needs of each child
- Minimized spread of germs with thorough cleaning and sanitizing
- Strengthened physical skills using crafts like painting and drawing
- Created lesson plans appropriate for each age group
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
Waitress
Leo's Mexican Restaurant
01.2003 - 03.2007
- Checked in with customers periodically to assist with additional needs or requests
- Established pace of meal according to guest and party needs
- Kept cash drawer balanced and carefully calculated and verified orders
- Worked in fast-paced environment, handled multiple priorities, and learned new procedures
- Handled guest needs with upbeat attitude and attention to detail
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Processed orders and payments using POS system terminals and registers
- Followed safe food handling and sanitation standards
- Satisfied customers with fast, friendly and knowledgeable support.
Sales Associate
osh gosh b' gosh
01.2000 - 01.2002
- Helped customers navigate store, complete sales, and process returns
- Discussed promotions and special offers to customers to increase sales
- Assisted customers with sales and service needs
- Rotated stock using clearance markdowns and special sales promotions
- Processed payments quickly and and made accurate change to keep customer flow moving
- Created great customer experiences with personalized sales support
- Spanish
Education
High School Diploma -
West High School
West, TX05.2002
Associates Degree Child Developmet
Pennfoster
Waco, TX05.2015
Skills
Registration oversight
Payment collection
Front office support
Employee training
Scheduling
Strong communication skills
Insurance eligibility/ verification
Multitasking
Problem resolution
Task prioritization
HIPAA regulations
Patient relations/ inquiries
Word processing
Microsoft Word
Languages
spanish
Native or Bilingual
Timeline
Current Customer Service Representative
Ascension Medical Group
05.2017 - Current
Lead Daycare Teacher
St .Mary's Daycare
03.2007 - 05.2017
Waitress
Leo's Mexican Restaurant
01.2003 - 03.2007
Sales Associate
osh gosh b' gosh
01.2000 - 01.2002
High School Diploma -
West High School
Associates Degree Child Developmet
Pennfoster
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