Jacki Briggs
Oconomowoc,WI
Summary
Patient Service Representative with expertise in managing patient inquiries and scheduling appointments. Demonstrated success in protecting sensitive information while providing outstanding customer service. Strong collaborator focused on enhancing patient access services and improving overall efficiency.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Aurora Medical Center
Summit, WI
08.2016 - Current
- Managed incoming calls, delivering courteous and effective communication to enhance patient experience.
- Handled patient inquiries and addressed issues efficiently and effectively.
- Coordinated appointment scheduling with accuracy using electronic health record systems.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Coordinated scheduling of follow-up appointments based on provider availability.
- Authenticated patient information and oversaw data entry in health records with precision..
- Safeguarded sensitive patient information while maintaining confidentiality and professionalism consistently.
- Enhanced hospital and clinic operations through proficient customer service skills and in-depth system knowledge, contributing to overall service quality.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Facilitated training for new staff on office procedures and patient interaction protocols, improving team readiness.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Managed large influx of calls, delivering outstanding support to patients and families
- Participated in team meetings, providing insights and strategies focused on optimizing patient access services.
Education
Nail Technician - Nail Technology
Academy of European Nail Design
Brookfield, WI03-1993
Some College (No Degree) - Hospitality Management
WCTC
Waukesha, WISkills
- Appointment coordination
- Electronic patient records
- Insurance authentication
- Medical coverage
- Reception oversight
- Registration oversight
- Patient engagement
- Customer service
- Professional phone conduct
- Collaboration skills
- Effective communication
- Instructional guidance
- Solution development
Custom
References available upon request.
Timeline
Patient Service Representative
Aurora Medical Center
08.2016 - Current
Nail Technician - Nail Technology
Academy of European Nail Design
Some College (No Degree) - Hospitality Management
WCTC