Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Vanessa Valdez

Vanessa Valdez

Dallas,TX

Summary

Dedicated and results-oriented professional with 8 years of experience in both student and multifamily housing. Proven track record of leadership, team training, and driving sales success. Committed to achieving leasing goals, increasing revenue, and delivering outstanding customer service in alignment with D.R. Horton's values to increase revenue and profits.

Overview

8
8
years of professional experience

Work History

Sales Professional

Gables Residential
Dallas, TX
01.2020 - Current
  • Leverage sales expertise to exceed leasing targets and provide exceptional customer service.
  • Conducted market research to identify new business opportunities.
  • Maintain relationships with existing customers to encourage repeat and additional sales.
  • Provide detailed product information to customers and answered inquiries in a timely manner.
  • Utilized CRM software to track customer interactions and monitor progress toward goals.
  • Resolve customer complaints promptly and professionally.
  • Contribute ideas for process improvement initiatives within the department.
  • Answere customer questions, shared product knowledge and researched pricing and availability.
  • Lead training for onboarding processes and virtual tours, embodying the spirit of continuous learning.
  • Collaborate with locators to assist clients to find their ideal homes.

Assistant General Manager

Newman Student Housing Fund
Kingsville, Texas
11.2018 - 12.2019
  • Demonstrated effective leadership by managing and training leasing teams.
  • Developed and executed annual marketing plans.
  • Achieved a significant increase in occupancy rates from 75% to 93%, driving revenue growth.
  • Assumed GM responsibilities during absences, highlighting adaptability.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Conducted regular inspections of properties to identify any potential maintenance or repair issues.
  • Coordinated with contractors to ensure timely completion of repairs or renovations.
  • Updated tenant records and maintained accurate files for all tenants.
  • Assisted in creating budgets for each property based on projected income and expenses.
  • Analyzed market trends to determine appropriate rent amounts for vacant units.
  • Organized community events such as open houses and tenant appreciation days.

Leasing Manager

Aspen Heights Management
Kingsville, TX
07.2016 - 10.2018
  • Managed leasing teams and crafted strategic marketing plans.
  • Successfully oversaw prospect management, social media, and property appearance.
  • Assisted in the preparation of marketing materials for vacant units.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Conducted market research to identify potential tenants and rental rates.

Grand Campus Ambassador

Grand Campus Living (Lincoln Property Management)
Kingsville, TX
08.2015 - 07.2016
  • Excelled in leasing, customer service, and office duties.
  • Demonstrated commitment to resident retention.
  • Assisted with branding and outbound marketing efforts.
  • Organized and promoted campus events to increase student engagement.
  • Developed relationships with faculty members to gain support for on-campus initiatives.

Education

Bachelor of Arts in Psychology Minor: Theatre Arts -

Texas A&M University - Kingsville
12.2019

Coppell High School
05.2009

Skills

  • Management Experience
  • Fair Housing Training
  • Strong Numerical Skills
  • Phone Etiquette
  • Virtual Tour Specialist
  • Self-Motivated
  • Sales Expertise
  • Closing Sales
  • Conflict Resolution
  • Lead Generation
  • Relationship Building
  • Personnel Training
  • Detail-Oriented
  • Customer Service
  • Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook)
  • Social Media (Facebook, Twitter, Instagram, Snapchat)
  • Property Management (Entrata, Real Page, On-Site, Yardi, LRO, Knock, Salesforce, Checkpoint ID)

Timeline

Sales Professional

Gables Residential
01.2020 - Current

Assistant General Manager

Newman Student Housing Fund
11.2018 - 12.2019

Leasing Manager

Aspen Heights Management
07.2016 - 10.2018

Grand Campus Ambassador

Grand Campus Living (Lincoln Property Management)
08.2015 - 07.2016

Bachelor of Arts in Psychology Minor: Theatre Arts -

Texas A&M University - Kingsville

Coppell High School

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Vanessa Valdez