Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Leal

Winter Haven,FL

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to engage guests and resolve issues promptly, ensuring a positive experience. Experienced in cash handling and team collaboration, consistently achieving high standards in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience

Work History

Server

Texas Roadhouse
02.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Administrative Assistant

Texas Roadhouse
05.2022 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Sales Associate

RaceTrac
08.2017 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Kitchen Manager

Chipotle
10.2015 - 01.2017
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Education

Associate of Arts - Business Management

Florida Technical College
Cutler Bay, FL
05-2016

High School Diploma -

Mavericks High School
Homestead, FL
06-2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Service prioritization

Timeline

Administrative Assistant

Texas Roadhouse
05.2022 - 07.2024

Sales Associate

RaceTrac
08.2017 - 08.2018

Server

Texas Roadhouse
02.2017 - Current

Kitchen Manager

Chipotle
10.2015 - 01.2017

Associate of Arts - Business Management

Florida Technical College

High School Diploma -

Mavericks High School

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