Vanessa Lee

All front desk duties and administrative tasks, including greeting patients, scheduling appointments, verifying insurance and referrals, handling payments, maintaining patient records, and ensuring a welcoming and organized reception area.

• Organized and ensuring accuracy and confidentiality of records.
• Managed database systems containing customer contact information and records.
• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Managed daily schedules of multiple doctors ensuring that all appointments were met in a timely fashion.
• Scheduled follow-up appointments for patients after their initial visit.
• Processed payments from patients including cash or credit cards transactions.
• Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
• Answered incoming calls, scheduled appointments, and managed calendars for physicians.
• Resolved any customer complaints promptly and effectively.
• Greeted patients and visitors in a friendly, professional manner.
• Verified insurance coverage for medical procedures and treatments.
• Collected co-pays and insurance data, applying full and proper payment to patient accounts.
• Assisted with referrals and prepared medical records for patients
• Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.

• Performs airline ticketing counter and gate services for passengers.
• Handles customer complaints regarding ticketing issues, canceled or delayed flights in a timely manner.
• Ensure that all flight go out on time, while maintaining all airline and TSA rules and guidelines.

• Assistant to multiple teachers to provide a structured educational curriculum (for toddler to 1st grade classes).
• Helping coordinate daycare activities for large groups of children indoors and outdoors.
• Assisting in maintenance of the facility.

• Bartending and serving a full menu.
• Inventory, stocking, cleaning, money managing.

• Bartender and Caterer to a high volume bar and restaurant.
• Serving a 20 seat bar, as well as restaurant, with a wide variety of cocktails and complex full menu.

• Assisted young graduates in launching their design careers through NY Fashion Week.
• Organizing Front-of-House seating, RSVP lists, backstage press and media interviews.

• Carried all of the responsibilities of the manager, including opening and closing, money management, interviewing, hiring, scheduling staff, organizing daily, weekly and monthly sales reports, organizing and filing payroll, merchandising, customer service, implementing corporate direction for sales and floor plans.

• Bartending and helping manage a high-end Brazilian Cuisine restaurant on the Upper East Side of Manhattan.

• Personal Shopper to some of the Upper East Sides elite.
• Exclusively working for this multi-location boutique, I specialized in high-end sales, assisted in buying for the stores, and also inventory, and sales reports.