VANESSA LEE ARCHULETA
Liberal,KS
Summary
Dynamic and results-driven professional with over 15 years of experience in insurance sales, customer service leadership, and business operations management. Recognized for strong analytical abilities, critical thinking, and the capacity to make informed decisions in fast-paced environments. Skilled in building client relationships, resolving complex customer issues, and leading high-performing teams to exceed service and sales goals. Experienced in managing CRM systems, analyzing data, optimizing workflows, and ensuring compliance with organizational policies and industry regulations. Adept at multitasking, adapting to changing priorities, and delivering exceptional service through effective communication, collaboration, and problem-solving. Combines entrepreneurial experience with corporate management expertise to drive operational efficiency, customer satisfaction, and business growth.
Overview
19
19
years of professional experience
Work History
Sr. Insurance Sales manager
State Farm Insurance
Portland, TX
01.2018 - 01.2024
- Promoted and sold auto, home, life, and health insurance policies tailored to individual client needs.
- Conducted policy reviews and educated clients on coverage options and discounts.
- Built relationships with prospects and followed up regularly to close new business.
- Met or exceeded monthly sales goals and maintained compliance with all State Farm guidelines.
- Utilized Salesforce (or other CRM) to manage leads, document interactions, and track performance.
- Responded to customer inquiries via phone, email, and in-person, ensuring timely and accurate service.
- Provided detailed information about insurance policies, coverage options, and billing procedures.
- Resolved customer complaints with professionalism and efficiency, improving satisfaction and retention.
- Maintained accurate customer records and processed updates in CRM systems.
- Collaborated with agents and underwriters to support policy changes and claims processes.
Customer Service Store Manger
Walmart Supercenter
Beeville, Texas
01.2016 - 01.2017
- Supervised daily operations of the customer service desk and front-end support areas, ensuring efficient service and compliance with Walmart policies.
- Led, trained, and coached a team of associates, fostering a customer-first culture and improving team performance and morale.
- Resolved escalated customer issues with professionalism and urgency, increasing satisfaction and repeat business.
- Managed returns, exchanges, money services, and other high-volume transactions with accuracy and speed.
- Maintained scheduling, payroll approvals, and attendance tracking for front-end associates.
- Monitored service metrics and implemented process improvements to reduce wait times and enhance the customer experience.
- Ensured compliance with health, safety, and loss prevention procedures across service areas.
- Collaborated with store management to plan staffing, support store initiatives, and meet sales and service goals.
- Conducted performance reviews, provided ongoing feedback, and supported career development for team members.
Costomer Service Manager
NRA Whittington Center
Raton, New Mexico
12.2013 - 01.2015
- Oversee customer service operations including inbound calls, emails, and written correspondence regarding memberships, programs, and events.
- Lead and train customer service representatives, ensuring high-quality service delivery and adherence to NRA standards.
- Resolve escalated member issues professionally and efficiently.
- Monitor performance metrics (e.g., response times, customer satisfaction) and implement improvements.
- Coordinate with other departments (e.g., Membership, Marketing, IT) to ensure consistent communication and service.
- Manage customer databases and CRM tools, ensuring accurate and up-to-date member records.
- Develop policies and procedures for handling member inquiries, complaints, and feedback.
- Support member retention efforts by promoting NRA benefits and resolving concerns proactively.
Customer Service Manger
Vanessa’s Nail Salon
01.2005 - 01.2015
- Own and operate a full-service nail salon offering manicures, pedicures, acrylic enhancements, gel polish, and custom nail art.
- Create personalized nail designs based on client preferences and current beauty trends.
- Build strong client relationships and maintain a high customer retention rate through exceptional service.
- Manage all scheduling, bookings, and client communication through phone, text, and online platforms.
- Ensure strict compliance with sanitation, disinfection, and state board safety regulations.
- Oversee salon operations including equipment maintenance, supply ordering, and vendor relationships.
- Produce marketing content and promote services through Instagram, Facebook, and client referrals.
- Manage cash flow, budgeting, pricing, payments, and financial records.
- Provide a clean, relaxing, and professional environment that enhances the overall client experience.
- Personally owned business
Education
Master of Arts - Cosmetology/ Business Management
Trinidad State Jr College
Trinidad, CO02-2005
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Analysis
- Project Management Organizer
- Decision-Making
- Teamwork & Collaboration
- Problem-Solving
- Adaptability
- Time Management
- Critical Thinking
Education - High School
Cimarron Memorial High School, Las Vegas, Nevada, 08/1993, 05/1996
References
- Evangeline Penner- (620)-417-0978
- RJ Alfaro - (361)-800-2818
- Kesha Moss - (325)-206-1417
- Miranda Benedict - (832)-652-1571
Timeline
Sr. Insurance Sales manager
State Farm Insurance
01.2018 - 01.2024
Customer Service Store Manger
Walmart Supercenter
01.2016 - 01.2017
Costomer Service Manager
NRA Whittington Center
12.2013 - 01.2015
Customer Service Manger
Vanessa’s Nail Salon
01.2005 - 01.2015
Master of Arts - Cosmetology/ Business Management
Trinidad State Jr College