VANESSA LEPE
San Diego,CA
Summary
I am a dedicated student at Southwestern College studying for a Criminal Justice/ Social and Behavioral Sciences degree. I am currently working a full time job at San Ysidro Health as a Referrals Specialist. Seeking a position in an environment where I will assist patients while providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Referrals Specialist
San Ysidro Health Center
2021.12 - Current
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Scanned initial consults into EPIC system in patients medical record for doctor to review with patient.
Admin/Talent Acquisition Recruiter
San Diego Legacy
2020.10 - 2021.09
- Developed strong relationships with hiring managers to better understand their talent needs and provide tailored recruitment solutions.
- Improved candidate experience by maintaining consistent communication throughout the recruitment process.
- Operated and maintained applicant tracking and candidate management systems (Ziprecruiter).
- Collaborated with hiring managers to understand job requirements and expectations.
- Coordinated schedules to arrange management interviews with applicants.
- Greet and welcome candidates enhancing the environment preventing them from getting nervous for their interview.
Education
Bachelor of Science - Law Enforcement Administration
San Diego State University
San Diego, CA06.2026
Associate of Arts - Criminal Justice
Southwestern College
Chula Vista, CA06.2024
Associate of Arts - Social And Behavioral Sciences
Southwestern College
Chula Vista, CA06.2024
High School Diploma -
Montgomery Senior High School
San Diego, CA06.2021
Skills
- Medical terminology knowledge
- Appointment Scheduling
- Healthcare industry understanding
- Notetaking and documentation
- Multi-line telephone operation
- Organizational abilities
- HIPAA Regulations
- Patient Scheduling
- Clinical Support
- Multitasking
- Medical Records Verification
- Epic Systems
Languages
Spanish
Native or Bilingual
Timeline
Referrals Specialist
San Ysidro Health Center
2021.12 - Current
Admin/Talent Acquisition Recruiter
San Diego Legacy
2020.10 - 2021.09
Bachelor of Science - Law Enforcement Administration
San Diego State University
Associate of Arts - Criminal Justice
Southwestern College
Associate of Arts - Social And Behavioral Sciences
Southwestern College
High School Diploma -
Montgomery Senior High School
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