Danyle Constantino
Vivida Dermatology
Las Vegas,NV
38
years of professional experience
Experienced with patient intake, registration, insurance verification and administrative tasks. Utilizes strong organizational skills to maintain accurate patient records and streamline admissions processes. Knowledge of healthcare protocols and patient confidentiality, ensuring high-quality service. Utilize my 20 plus years of experience to be an asset to the organization and to my team. Maintain efficiency, accuracy and professionalism to uphold the highest standards.
Work History
Referrals Specialist
1 Year 1 Month- Coordinated patient referrals to ensure timely access to appropriate healthcare services.
- Managed intake processes, verifying insurance eligibility and documentation accuracy.
- Developed and maintained strong relationships with healthcare providers for efficient referral management.
- Streamlined communication between patients and specialists to enhance patient experience and satisfaction.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for outpatient dermatology procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered patient data using Clarion and EMA to document referrals and results.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Assisted with completion of referral forms and verified data accuracy and completion
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Attended continuing education courses to stay current on referral processes and best practices.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for over 20-physician dermatology medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Prepared and processed patient referrals and transfer requests.
Admitting Representative
1 Year 8 Months- Facilitated patient admissionsinsurance information and collecting necessary documentation.
- Arranged forms and charts for each patient.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Participated in departmental meetings to stay informed on updates related to hospital procedures or policies affecting the admitting process.
- Provided excellent customer service to patients and their families during the registration process.
- Facilitated timely response to inquiries from various departments, promoting smooth hospital operations.
- Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Streamlined patient admissions by accurately collecting and verifying insurance information.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Verified patient details and insurance coverage and collected co-pays.
- Managed electronic health records (EHR) systems to ensure accurate data entry and retrieval for patient care.
ADMITTING REPRESENTATIVE
4 Years 10 Months- Facilitated patient admissions by verifying insurance information and personal details.
- Maintained accurate electronic health records to ensure compliance with regulatory standards.
- Collaborated with medical staff to streamline admission processes and improve patient flow.
- Trained new team members on hospital policies and procedures for efficient operations.
- Implemented process improvements that enhanced accuracy in data entry and reduced errors.
- Led initiatives to improve patient satisfaction through effective communication and support services.
- Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
- Assisted in training new admitting representatives, sharing best practices for successful job performance.
- Demonstrated attention to detail when comparing physician orders against established protocols for medical necessity.
- Collaborated with other departments to facilitate efficient patient transfers and discharges.
- Registered patients for labs, surgeries and radiology.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Provided excellent customer service to patients and their families during the registration process.
ADMITTING REP/PBX OPERATOR/ER UNIT CLERK/SUPPORT TEAM
31 Years 9 Months- Managed patient admissions process, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated insurance verification, facilitating seamless communication between patients and providers.
- Streamlined patient check-in procedures, enhancing workflow efficiency and reducing wait times.
- Implemented process improvements that increased accuracy in patient information collection and documentation.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Received incoming calls and paged individuals and departments over PA system.
- Coordinated patient admissions and discharges, ensuring smooth transitions and accurate record-keeping.
- Managed medical records using electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Calculated collectible amount due for procedures.
- Greeted and assisted patients with check-in procedures.
- Operated multi-line telephone systems to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing patient inquiries and directing calls promptly.
- Coordinated communication between departments to ensure seamless operational flow.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
- Processed payments including cash and credit/debit cards.
SHIFT LEADER
6 Years- Support management, staffing, develop and assign tasks to staff members, cash handling, resolve customer issues, train new hires, run daily reports, oversee daily shift operations, food prep, maintain equipment calibrations, capable of operating each station, enforce safety, policy and procedures, inventory, cooking, cashiering, maintain cleanliness of restaurant and stocking.
Education
Associate of Applied Science - Gender Studies
Diploma
Skills
Insurance verification
Data entry proficiency
Medical terminology
Appointment scheduling
Referral tracking
Customer service
EHR software
HIPAA compliance
Adaptable and flexible
Payment scheduling and collection
Computer proficiency
Reliability
Excellent communication
Task prioritization
Cash handling
Detail-oriented
Patient registration
Timeline
Referrals Specialist
Vivida Dermatology
09.2025 - CurrentRead More
Admitting Representative
University Medical Center
10.2023 - 06.2025Read More
ADMITTING REPRESENTATIVE
ALTA BATES SUMMIT MEDICAL CENTER
04.2007 - 02.2012Read More
ADMITTING REP/PBX OPERATOR/ER UNIT CLERK/SUPPORT TEAM
MARIN GENERAL HOSPITAL
01.1995 - 2006Read More
SHIFT LEADER
JACK IN THE BOX
01.1989 - 01.1995Read More
College of Southern Nevada
Associate of Applied Science from Gender Studies
Read More
Vallejo Senior High School
Diploma
Read More