VANESSA LIRA
Fairfield,USA
Summary
Results-driven Medical Assistant with a strong background in both administrative and clinical functions, focused on elevating patient satisfaction levels. Specialized in medical registration processes that optimize client engagement. Demonstrated ability to provide outstanding healthcare services and maintain superior customer service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front and Back Office Medical Assistant
Carbon Health
Martinez, CA
05.2021 - Current
- Greeted patients and verified insurance coverage for services rendered
- Collected necessary paperwork and updated patient information in records
- Managed appointment scheduling and responded to inquiries via phone calls
- Scanned documents into electronic health record system for accuracy
- Led and mentored clinic staff to promote effective teamwork
- Assisted clinic manager with training, scheduling, payroll, and time cards
- Maintained cleanliness of exam rooms and ensured supplies were stocked
- Administered injections, medications, and treatments as directed by physician
Medical Assistant
NewMD & Urgent Care
Benicia, CA
01.2019 - 01.2021
- Patient registration, provide customer support
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Clarified forms for patients, collection of payments, workers comp, and verified insurances
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
- Adhered to HIPAA regulations when handling confidential information
- Administered injections, medications and treatments as directed by the physician
Personal Caregiver
Contracted
Fairfield, CA
01.2017 - 01.2019
- Maintained client hygiene through bathing, dressing, and restroom assistance
- Administered medication and provided appointment reminders to promote adherence
- Prepared meals and managed laundry while performing light housekeeping tasks
- Ensured environment cleanliness and organization to enhance client safety
- Provided companionship and monitored performance, reporting concerns to family and healthcare providers
- Assisted clients with mobility issues by offering necessary physical support
Administrative Assistant
AJM Professional Services
01.2010 - 01.2017
- Answering calls and correspondences
- Develop and maintain filing system
- Order office supplies; Submit and reconcile expense reports
- Write memos, correspondences, and other reports as needed
- Tracking and compiling information of interest
- Prepare meeting agendas and take meeting minutes.
- Coordinate logistics for meetings, room setup and catering
Education
Phlebotomy
Cal Regional
Fairfield, CA07-2025
Medical Assistant -
Inter-Coast Fairfield Campus
other01-2018
Skills
- Patient registration and scheduling
- Insurance verification and compliance
- Group collaboration
- Medical terminology
- Vital signs monitoring
- Patient care and medication management
- Injection administration and irrigation
- Wound care management
- Suture removal
- Venipuncture and phlebotomy
- EKG setup and monitoring
- Assistance with procedures
- Laboratory testing
- Specimen collection and processing
- Urine specimen collection (DOT)
- Basic life support (CPR and AED)
Certification
- Medical Assistant (Issued 12/2018)
- Certified DOT Specimen Collector (Issued 04/2024)
- Basic Life Support (CPR and AED)
References
References available upon request.
Timeline
Front and Back Office Medical Assistant
Carbon Health
05.2021 - Current
Medical Assistant
NewMD & Urgent Care
01.2019 - 01.2021
Personal Caregiver
Contracted
01.2017 - 01.2019
Administrative Assistant
AJM Professional Services
01.2010 - 01.2017
Phlebotomy
Cal Regional
Medical Assistant -
Inter-Coast Fairfield Campus