Vanessa Lopez
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Call Center Senior Agent
CubeSmart Self Storage
03.2022 - Current
- Have taken daily calls for both sales and service
- Have provided a great experience with every customer in both sales and service
- Meet and excel in monthly goals
- Handle customer inquiries and issues promptly and effectively
- Demonstrate excellent communication skills
- Utilize sales techniques to drive revenue
- Maintain a positive attitude and professional demeanor at all times
- Handle escalated calls and provide satisfactory resolution
- provide feedback to agents in both sales and service
- Assist with training and power points as needed
Senior Manager
CubeSmart Self Storage
01.2019 - 03.2022
- Managed daily store operations, including clerical data
- Handled rate changes, credit requests, and customer concerns for all stores in the district
- Managed monthly budgets, contacted delinquent customers, and collected on delinquent accounts to manage AR
- Oversaw scheduling, inventory, and overrides for the district
- Led training and onboarding of new teammates
- Implemented strategies to increase sales and customer satisfaction
- Utilized CRM software to track customer interactions and sales performance
- Collaborated with other departments to ensure seamless operations and customer service
- Analyzed sales data to identify trends and opportunities for improvement
- Provided exceptional customer service and resolved any issues in a timely manner
Leasing Consultant
Peak Living
03.2018 - 04.2019
- Provided apartment tours
- Assisted in creating, promoting, and executing a wide variety of promotional sales and marketing plans
- Regularly met and exceeded monthly rental goals
- Collected customer feedback and made process changes to exceed customer satisfaction
- Provided accurate and appropriate information in response to customer inquiries
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Participated in new customer software implementations
- Responsible for keeping a database of new and existing customers and making notes on customer accounts
- Developed and implemented strategies to increase customer retention
- Conducted regular staff training sessions to enhance knowledge on customer service
- Collaborated with the management team to develop and implement office policies and procedures
- Conducted regular performance evaluations for team members to identify areas for improvement and growth
Supervisor
T-Mobile
08.2013 - 03.2018
- Assisted in creating, promoting, and executing a wide variety of promotional sales and marketing plans
- Regularly met and exceeded sales goals for our team
- Collected customer feedback and implemented process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Participated in new customer software implementations
- Responsible for maintaining a database of returned products and documenting each customer service transaction
- Demonstrated strong communication skills in handling customer inquiries and resolving issues efficiently
- Trained and developed new hires
- Made sure all schedules were done in a timely manner
Certified Nurse Assistant
Northside Hospital
04.2012 - 08.2013
- Checked patients and ensured all admissions and insurance paperwork was in order
- Maintained patient files and ensured accessibility
- Assisted in complying with new federal guidelines for information retention and gathering
- Helped nurses with paperwork during patient treatments
- Assisted patients with admissions procedures and information submission
- Kept the emergency waiting room organized and efficient
- Updated case managers and doctors on patient status
- Performed clinical tasks on patients and administered shots when necessary
- Maintained patient confidentiality
- Conducted blood draws, medication injections, EKGs, and blood pressure checks
Certified Nurse Assistant
Georgia Clinic
01.2010 - 03.2012
- Checked in new patients, completed admissions paperwork, and discussed payment options with uninsured patients
- Identified and collected co-pays, previous balances, and reconciled patient payments
- Answered telephones, recorded messages, handled questions, and transferred calls appropriately
- Scheduled patients for new patient and follow-up appointments
- Maintained and updated appointment schedules based on medical staff availability
- Triaged phone calls and made follow-up calls to patients and doctor offices
- Created and documented patients' charts
- Assisted in discussing payment options and completing admissions paperwork for new patients without insurance
- Updated patient records and ensured accuracy of payment information on receipt journal
- Provided compassionate care and support to patients
- Collaborated with healthcare team to ensure efficient patient care
- Maintained patient confidentiality and privacy
- Demonstrated strong communication skills with patients and families
Education
Nursing -
Sanford Brown College
Atlanta, GABachelor of Science - Chemistry
Miami Dade College
Miami, FLHigh School Diploma -
Miami Sunset Senior High
Miami, FLSkills
- Trilingual
- Communication skills
- Customer service
- Time management
- Skilled in MS Office
- Excel
- Word
- Outlook
- Yardi
- CPR certified
Timeline
Call Center Senior Agent
CubeSmart Self Storage
03.2022 - Current
Senior Manager
CubeSmart Self Storage
01.2019 - 03.2022
Leasing Consultant
Peak Living
03.2018 - 04.2019
Supervisor
T-Mobile
08.2013 - 03.2018
Certified Nurse Assistant
Northside Hospital
04.2012 - 08.2013
Certified Nurse Assistant
Georgia Clinic
01.2010 - 03.2012
Nursing -
Sanford Brown College
Bachelor of Science - Chemistry
Miami Dade College
High School Diploma -
Miami Sunset Senior High
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