Stefanie Gomes
King Of Prussia
Summary
Results-oriented Manager with over 5 years of operational leadership experience in driving profitable business initiatives and enhancing customer relationships. Led teams to achieve sales objectives and implemented strategies that streamlined processes and improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Market Financial Center Manager
Bank of America
Philadelphia, PA
04.2026 - Current
- Lead financial center operations, ensuring compliance with regulatory standards and enhancing customer service quality.
- Mentor team members, fostering a culture of continuous learning and professional development.
Branch Rental Manager
Enterprise Rent-A-Car - ELRAC LLC
Elizabeth, NJ
11.2021 - 02.2026
- Managed daily operations to ensure efficient branch functioning.
- Lead, train, and motivate a team to enhance performance and customer service.
- Manage daily operations, ensuring smooth branch functioning.
- Monitored financial performance and implemented cost control measures.
- Strengthened customer relationships while addressing inquiries professionally.
- Ensure compliance with company policies, industry standards and legal regulations.
Store Manager
Aéropostale
East Brunswick, NJ
07.2020 - 11.2021
- Hired, trained, and evaluated sales personnel to enhance team effectiveness.
- Assigned daily responsibilities to team members to ensure smooth operations.
- Provide excellent customer service, and respond to customer inquiries and complaints.
- Planned and directed staffing and training to optimize sales and service performance.
- Enforce safety, health, and security rules.
- Cash handling, and opening and closing of store.
Operations Manager
SEPHORA
East Rutherford, NJ
05.2019 - 07.2020
- Managed cash handling and oversaw opening and closing procedures of store.
- Coordinated placement of new marketing materials to enhance visibility.
- Provided assistance to customers in person and over the phone.
- Managed stock levels by organizing and tracking inventory.
- Cash handling, opening and closing of store.
Education
BBA - Business Management
Berkeley College Woodland Park Campus
Woodland Park, NJ01.2021
Skills
- Data-driven decision making
- Team Leadership
- Customer service
- Conflict Resolution
- Organizational skills
- Communication
- Problem-solving
- Trilingual
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Market Financial Center Manager
Bank of America
04.2026 - Current
Branch Rental Manager
Enterprise Rent-A-Car - ELRAC LLC
11.2021 - 02.2026
Store Manager
Aéropostale
07.2020 - 11.2021
Operations Manager
SEPHORA
05.2019 - 07.2020
BBA - Business Management
Berkeley College Woodland Park Campus