Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Vanessa Lozada

Winter Springs,FL
Vanessa Lozada

Summary

Dynamic Operations Manager with 30+ years of experience, excelling in budget management, team development and stellar customer service. Enhanced customer satisfaction through effective engagement strategies and compliance with food safety standards, while implementing financial controls that minimized losses and maximized profitability.

Swift problem solver with quick and effective solutions to wide array of issues.

Overview

35
years of professional experience
1
Certification

Work History

Orange County Public Schools Food Nutrition

School Food Service Manager
08.2014 - Current

Job overview

  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Burger King Corporation

Operations Manager
04.1990 - 05.2014

Job overview

  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Valencia College
Orlando, FL

Associate of Arts from Business Administration And Management

University Overview

Skills

  • Hiring procedures
  • Kitchen operations management
  • Customer engagement
  • Performing regulatory health assessments
  • Employee engagement strategies
  • Budget management
  • Performance evaluations
  • Regulatory compliance
  • Team development
  • Financial monitoring
  • Quality assurance

Accomplishments

Accomplishments

    · Received numerous certificates for Operations Excellence, Clean and Safe, and Safety Challenges. Continuously awarded as Trainer of the Year.

Certification

  • Certified ServSafe Proctor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

School Food Service Manager
Orange County Public Schools Food Nutrition
08.2014 - Current
Operations Manager
Burger King Corporation
04.1990 - 05.2014
Valencia College
Associate of Arts from Business Administration And Management

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Vanessa Lozada