Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Luna

Moreno Valley,California

Summary

Recently licensed real estate professional with a strong interest in property management and hands-on experience assisting with a 10-unit apartment complex. over 5 years of customer service experience, along with a strong work ethic, organizational skills, and a client-focused mindset. Eager to grow in the property management field by contributing to tenant satisfaction, smooth operations, and lease coordination. Ready to bring strong work ethic and a people-first mindset to a property management team.

Overview

5
5
years of professional experience

Work History

Property Assistant

10-Unit Apartment Complex
11.2023 - Current
  • Helped manage daily operations of a 10-unit apartment building
  • Assisted with rent collection, maintenance requests, and tenant communication
  • Supported leasing process by showing available units and answering inquiries
  • Gained working knowledge of fair housing practices and tenant rights
  • Assisted with new tenant move-ins and move-outs, including key handoff and walkthrough

Sales Associate

Wash Bank
06.2021 - 10.2023
  • Promoted upgrades and premium packages, consistently exceeding daily sales targets
  • Handled cash, credit card, and POS system transactions
  • Responded quickly to customer concerns or complaints, turning issues into positive experiences

Customer Service Representative

Great Clips
Riverside
12.2020 - 05.2021
  • Scheduled appointments and ensured a clean, welcoming environment
  • Handled customer concerns professionally, improving satisfaction and return rates
  • Assisted team in maintaining high standards of service

Education

** California Real Estate License**

Skills

  • Resident & Tenant Relations
  • Customer Service & Communication
  • Scheduling & Time Management
  • Lease Support & Coordination
  • Team Collaboration
  • Microsoft Office / Google Docs
  • Bilingual Spanish & English

Timeline

Property Assistant

10-Unit Apartment Complex
11.2023 - Current

Sales Associate

Wash Bank
06.2021 - 10.2023

Customer Service Representative

Great Clips
12.2020 - 05.2021

** California Real Estate License**
Vanessa Luna