Vanessa Luna
Elmhurst,NY
Summary
Obtain a Human Resources position that utilizes my strong interpersonal, organizational, and administrative skills to support employees, maintain confidential records, and ensure compliance with organizational policies. Highly organized, detail-oriented, and experienced in supporting diverse populations within structured environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pupil Accounting Secretary
NYC Department of Education
East Elmhurst, NY
09.2017 - Current
- Schedule and coordinate tours, meetings, and enrollment processes
- Maintain, update, and file confidential records across four school locations
- Register individuals and ensure accuracy within ATS and data management systems
- Create and assign placements following departmental guidelines
- Maintain high compliance rates for required documentation
- Manage purchasing and tracking of supplies within budget allocations
School Aide
NYC Department of Education
East Elmhurst, NY
02.2016 - 06.2017
- Provided administrative and clerical support to staff and administration
- Prepared, scanned, filed, and maintained documentation
- Supported daily office operations and material distribution
- Assisted with organization and workflow management
Member Services Team Lead
Integra MLTC
Brooklyn, NY
07.2013 - 12.2015
- Collaborated cross-functionally with Care Management, billing, and Provider Relations teams to implement service plans and maintain compliance with state regulations.
- Trained and supervised staff on documentation procedures and service protocols, increasing team efficiency and accuracy.
- Oversaw onboarding and disenrollment processes, ensuring smooth transitions and complete documentation for all members.
- Built and maintained positive relationships with members, families, and providers, resolving service issues with professionalism and care.
- Maintained accurate records in care compass while safeguarding member confidentiality.
Education
Bachelor of Science - Psychology
Queens College
Queens, NY2026
Skills
- Confidential Records Management
- Automate the Schools (ATS)
- Scheduling & Calendar Management
- Policy Compliance
- Computer proficiency
- Interpersonal skills
- Complaint handling and resolution
- Administrative support
- Microsoft Office Suite
Certification
- CPR Certified
- DASA
- Child Abuse Identification and Reporting
- Behavioral Response Team (BRT)
- School Violence Prevention and Intervention
LANGUAGES
Spanish – Native
English – Fluent
Timeline
Pupil Accounting Secretary
NYC Department of Education
09.2017 - Current
School Aide
NYC Department of Education
02.2016 - 06.2017
Member Services Team Lead
Integra MLTC
07.2013 - 12.2015
Bachelor of Science - Psychology
Queens College