Vanessa Madrigal
Los Angeles,CA
Summary
Objective: To obtain an entry level position in customer service in a company where my experience and knowledge can be used effectively as well as enhanced.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
MNX Global Logistics
Long Beach, California
03.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answering inbound calls.
- Data entry imputing customers information
Availability Clerk
National Retail Transportation
Compton, California
09.2019 - 05.2021
Import Availability Clerk
National Retail Transportation
Compton, California
09.2019 - 05.2021
- Checking shipment availability
- securing appointment
- data entry
- assisting dispatchers with securing shipment appointments
- experience with AS400
Import Coordinator
Next Trucking
Gardena, California
12.2018 - 03.2019
- Assisted in resolving customer service issues related to imports and exports.
- Researched international shipping regulations, tariffs, and taxes.
- Reviewed and analyzed customs documents for accuracy and compliance.
- Cleared goods through customs and verified delivery to client destinations.
- Monitored shipments and obtained clearance from customs and other agencies.
- Managed shipment tracking information in computer system database.
- Coordinated daily transfer shipments with proper documentation logs.
- Implemented new tracking reports and delivered to customers, reducing telephone inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dispatch Support
Dependable Highway Express
Carson, California
04.2017 - 05.2018
- Tracked shipments using various tracking systems to ensure on-time delivery.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Monitored changes in delivery schedule and communicated changes to customers.
- Received or prepared work orders.
Data Entry Clerk
Sherwood Management Co
Culver City, California
09.2016 - 04.2017
- Maintained confidentiality of sensitive information entered into the system.
- Researched and obtained further information for incomplete documents.
- Analyzed and processed current data records to provide detailed reports.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Identified, corrected, and reported data entry errors.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Contacted customers via phone or email to address data inquiries.
Store Associate
JCPenny Department Store
Huntington Park, California
11.2012 - 09.2016
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers with product selection, pricing and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Bagged or packaged purchases and wrapped gifts.
- Conducted price checks and updated pricing information as needed.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Answered store and merchandise questions and led customers to wanted items.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Improved customer service feedback scores through outstanding service.
- Answered telephone to give callers store information and look up order details.
- Followed loss prevention guidelines to deter theft.
Store Associate
Shiloh
Los Angeles , California
10.2008 - 01.2012
- Greeted customers with a smile and offer my assistance to enhance customer needs.
- Organized stockroom, pricing, and displaying merchandise.
- Keep store clean and organized.
- Managed cash register.
- Demonstrated excellent customer service skills at all times.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Maxine Waters/ Fremont 66th St
Los Angeles, CA06-2006
Skills
- Analytical thinking
- Strong work ethic, work well under pressure
- Computer literate (30 wpm)
- Promptly answer telephone calls
- Effective verbal and written communication skills
- Excellent customer service
Timeline
Customer Service Representative
MNX Global Logistics
03.2022 - 10.2022
Availability Clerk
National Retail Transportation
09.2019 - 05.2021
Import Availability Clerk
National Retail Transportation
09.2019 - 05.2021
Import Coordinator
Next Trucking
12.2018 - 03.2019
Dispatch Support
Dependable Highway Express
04.2017 - 05.2018
Data Entry Clerk
Sherwood Management Co
09.2016 - 04.2017
Store Associate
JCPenny Department Store
11.2012 - 09.2016
Store Associate
Shiloh
10.2008 - 01.2012
High School Diploma -
Maxine Waters/ Fremont 66th St