Vanessa Maia
Fall River,MA
Summary
Responsible for providing case management services to the individuals and their families; initial and on-going collateral work with licensing agencies, guardians, referral sources, and other programs. Coordination of internal services that include conducting pre-placement interviews and supporting the intake process. Coordinating and facilitating individual transitions to new homes within the program and/other agencies. Participates collectively with all members of the management team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Adult Program Case Manager
Crystal Springs Inc.
Assonet, MA
08.2015 - Current
- Serve as a primary liaison to families/guardians, agency supporters and provider organizations
- Identify and communicate family concerns, fears, or resistance of treatment to the treatment team members, and assist in resolving related issues
- Communicate treatment progress, issues, concerns, and general status to families/guardians, and other external case workers as needed
- Facilitate, coordinate, and participate in ISP meetings
- Facilitate and coordinate any additional meetings that need to take place regarding the individuals' health and safety
- Document and facilitate notes that have been discussed during meetings
- Coordinate intake and discharge process
- Assist in auditing individuals' confidential files
- Apply for DTA/SNAP benefits and submit appropriate paperwork as required for all individuals in the adult program if applicable
- Act as the MassHealth authorized representative for all individuals in the Adult Program
Residential Supporter
Crystal Springs Inc.
Assonet, MA
01.2011 - 08.2015
- Assisting clients with daily personal tasks, including bathing and dressing
- Completing housekeeping tasks such as laundry, vacuuming, washing dishes, and tidying
- Planning and accompanying individuals on doctor's appointments
- Shopping for groceries and preparing meals that meet specific dietary needs
- Encouraging client engagement in social networks and communities
- Administering medication to individuals and adhering by MAP policy and procedures
- Completing daily paperwork including tracking ISP goals and/behavioral data
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2012
Associate of Arts - General Studies
Bristol Community College
Fall River, MA06.2010
High School Diploma -
Joseph Case High School
Swansea, MA06.2007
Skills
- Time Management
- Crisis Resolution
- Oral and written communication skills
- Teamwork and collaboration
Certification
CPI certification (expires 11/2022)
MAP certification (expires 10/2023)
First aid certification (expires 11/2023)
CPR certification (expires 11/2023)
Timeline
Adult Program Case Manager
Crystal Springs Inc.
08.2015 - Current
Residential Supporter
Crystal Springs Inc.
01.2011 - 08.2015
Bachelor of Science - Psychology
Bridgewater State University
Associate of Arts - General Studies
Bristol Community College
High School Diploma -
Joseph Case High School