Vanessa Manduffie
Visalia,CA
Summary
I significantly enhanced guest satisfaction at The Marriott by providing exceptional customer service and high-qaulity cocktails. Developed loyal clientele through engaging friendly conversation and crafting consistant high-qaulity cocktails through out the event. Manage high-volume events and maintain a clean, organized bar that showcases my strong multitasking and reliability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender
The Marriott
Visalia, CA
05.2024 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Served high customer volumes during special events, nights, and weekends.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Sequoia High School
Visalia, CASkills
- Customer service
- Strong multitasking
- Highly reliable
- Honest and dependable
- Fast learner
- Cash and credit transactions
- Responsible alcohol service
- Mix and serve cocktails, beer and wine
- Maintain a clean and organized bar area
Certification
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler's Certification
Timeline
Bartender
The Marriott
05.2024 - Current
Sequoia High School