Vanessa Marie Romero

Front Desk/Medical Supply Coordinator

Medical Records

Referral Intake

Quality Assurance

• Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
• Prepares, maintains and is responsible for all patient medical records.
• Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
• Issued physician orders and distribute them accordingly
• Respond to subpoenas and insurance verification claims
• Responsible for creating various packets needed for Home Health Care.
• Answers telephones and directs the caller to the appropriate associate.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Receives, sorts and forwards incoming mail
• Ordering, receiving, stocking and distribution of office supplies.
• Ordering, sorting, inventory and billing of the medical supplies.
• Clerical duties such as faxing, filing and scanning.
• Ensure all paper work is properly filled out.
• Complies with Tender Care Home Health’s HIPAA Policies.
• Streamlined agency’s medical records by transition to an electronic system.
• Intake/ insurance verification.
• Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
• Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Develop individualized care plans.
• Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.

• Monitor and assist residents in nightly routines.
• Enforced the facility rules and regulations.
• Enter residents into the Homeless Management Information System (HMIS).
• Intake Process.
• Complete documentation, incident reports and other data.
• Maintain professional boundaries with individuals and families being served at all times.
• Refer individuals to other resources available to meet their needs.

• Conduct phone interviews for various companies.
• Read word-for-word scripted instructions and questions to respondent.
• Exercise patience, professionalism, and good judgment when dealing with respondents.

• Screen incoming calls for potential assessments/admissions.
• Gather demographics pertinent to complete call inquiry sheets.
• Refer callers to resources available to meet their needs.
• Move and arrange files for storage.
• Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
• Maintained accurate patient records, ensuring timely access to vital information for healthcare providers.

• Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
• Processed various forms of payment securely, including cash, credit cards, checks, and coupons; ensuring accuracy in all transactions.
• Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.

• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.