Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Mayo

Mount Hope,KS

Summary

Proven Finance Manager with a track record of enhancing customer satisfaction and streamlining loan processes at Blue Compass RV. Leveraged strong negotiation skills and financial product knowledge to secure optimal financing options, achieving top customer service ratings. Excelled in multitasking and organizational abilities, driving continuous improvement and operational efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Finance Manager

Four Seasons RV
06.2024 - Current
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Assisted customers with completing loan applications and other paperwork.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
  • Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.

Finance Manager

Blue Compass RV
03.2021 - 05.2024
  • Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
  • Reduced errors in contract documentation by implementing rigorous review process before final submission.
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
  • Achieved top customer service ratings by providing clear, understandable explanations of finance terms and conditions.
  • Negotiated with lenders to obtain approvals for challenging credit profiles, expanding customer base.
  • Identified opportunities to cross-sell and upsell loan products to customers.

Front Desk/Admissions/Front Office Lead

Chisholm Creek Pet Resort
05.2014 - 03.2021
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Enhanced operational efficiency by organizing and maintaining training equipment and supplies.
  • Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
  • Administered prescribed medications to animals based on individual needs.
  • Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
  • Developed strong relationships with clients, resulting in repeat business and referrals due to outstanding service as a dog handler.

Education

Medical Billing And Coding

Wichita Technical Institute
Wichita, KS
05-2008

High School Diploma -

Haven High School
Haven, KS
05-2004

Skills

  • Strong negotiation skills
  • Contract Preparation
  • Credit assessment abilities with Credit History Reviews
  • Financial product knowledge
  • Customer service-focused
  • Time Management
  • Multitasking Abilities
  • Organizational Skills
  • Attention to Detail
  • Active Listening
  • Continuous Improvement
  • Eligibility Determination

Timeline

Finance Manager

Four Seasons RV
06.2024 - Current

Finance Manager

Blue Compass RV
03.2021 - 05.2024

Front Desk/Admissions/Front Office Lead

Chisholm Creek Pet Resort
05.2014 - 03.2021

Medical Billing And Coding

Wichita Technical Institute

High School Diploma -

Haven High School

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Vanessa Mayo