Vanessa Montgomery
Fayetteville,NC
Summary
Dedicated Medical Assistant with a successful history at Rest Home And Hospital, emphasizing patient assessments and strict HIPAA compliance. Expertise in communication and education strategies that elevate care quality and patient satisfaction. Certified in CPR and first aid, resulting in enhanced health outcomes and superior service delivery. Proficient in dispatching and medical courier services, ensuring timely and effective support for healthcare operations.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Rest Home And Hospital
- Assisted in patient intake procedures, ensuring accurate documentation and compliance with healthcare regulations.
- Supported nursing staff by preparing examination rooms and managing medical supplies inventory effectively.
- Monitored patient vital signs, documenting changes promptly to enhance care quality and response times.
- Educated patients on medication instructions and post-treatment care, fostering improved health outcomes.
Medical Courier
Dropoff
Raleigh, NC
05.2023 - 09.2025
- Delivered medical supplies efficiently, ensuring timely arrival at healthcare facilities.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Communicated effectively with healthcare professionals to confirm delivery requirements and address concerns.
- Maintained accurate records of deliveries, assisting in inventory management and tracking processes.
Dispatcher
Truckingunlimited
Fayetteville, NC
07.2025 - 08.2025
- Coordinated daily dispatch operations, ensuring timely deliveries and optimizing routes for efficiency.
- Monitored driver activities and compliance with safety regulations, addressing issues proactively.
- Utilized transportation management software to track shipments and manage logistics effectively.
- Communicated with drivers to relay updates and resolve inquiries, enhancing service quality.
Housekeeper
Self Maid
Fayetteville, NC
05.2019 - 06.2019
- Performed thorough cleaning and sanitizing of residential spaces to ensure client satisfaction.
- Managed laundry services, including washing, drying, and folding linens efficiently.
- Organized and maintained cleaning supplies to ensure optimal availability and usage.
- Developed and implemented efficient cleaning routines tailored to individual client needs.
Customer Service Representative
AT&T Mobility
Fayetteville, NC
08.2017 - 05.2018
- Resolved technical issues related to mobile devices and services, ensuring prompt solutions.
- Educated customers on product features and service plans to promote informed decisions.
- Processed customer orders and account changes accurately using internal systems.
Customer Service Cashier
Food Lion
Fuquay-Varina, NC
02.2015 - 07.2017
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in restocking merchandise, enhancing store presentation and customer experience.
- Maintained accurate cash drawer, ensuring proper handling of currency and receipts.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma - Diploma
Continental Academy
Miami, FL10.2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- CPR
- BBP
- Patient assessments
- First aid
Timeline
Dispatcher
Truckingunlimited
07.2025 - 08.2025
Medical Courier
Dropoff
05.2023 - 09.2025
Housekeeper
Self Maid
05.2019 - 06.2019
Customer Service Representative
AT&T Mobility
08.2017 - 05.2018
Customer Service Cashier
Food Lion
02.2015 - 07.2017
Medical Assistant
Rest Home And Hospital
High School Diploma - Diploma
Continental Academy