VANESSA MORALES
Perris,CA
Summary
Conscientious healthcare professional offering years of experience in a fast-paced clinical and administrative setting. Seeking opportunities to expand skills while facilitating company growth and providing utmost patient care.
Overview
6
6
years of professional experience
Work History
Behavioral Care Assistant
Loma Linda University Medical Center Murrieta
Murrieta, CA
08.2023 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Collection of clinical specimen
- Recorded vital signs; temperature, blood pressure, pulse, respiration rate, and oxygen levels as directed by medical or nursing staff.
- Guided individuals to bathrooms and cared for incontinence needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Attended to patient immediate needs and concerns by acknowledging and providing required attention.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
Unit Secretary
Loma Linda University Medical Center Murrieta
Murrieta, CA
06.2020 - 08.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Monitored supplies and equipment to prevent inventory shortages.
- Utilized interpersonal skills to maximize customer service, safety, and professionalism.
- Coordinated activities and facilitated distribution of promotional and marketing materials.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Managed administrative duties including invoices, insurance verification, and data entry.
- Performed routine training and attended special events to enhance job knowledge and skills.
Medical Assistant
Loma Linda University Shared Services
Redlands, CA
11.2019 - 06.2020
- Delivered high-quality administrative and clinical service to sustain patient and unit workflows.
- Verified insurance eligibility and coverage for patients.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Educated patients about medications and physician orders.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Managed physical and digital files, developed/monitored spreadsheets, and updated reports to coordinate project materials.
Medical Assistant
Children's Cardiology Center
Orange, CA
05.2019 - 09.2019
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Efficiently performed insurance eligibility and pre-authorization functions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, heart monitors, and physician's orders.
- Organized charts, documents and supplies to maintain team productivity.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Performed equipment diagnostics, troubleshooting and evaluations.
Lead Medical Assistant
Corona Medical Weight Control
Corona , Ca
10.2017 - 05.2019
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised both clinical and administrative duties in medical office setting.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement, and compassionate care.
- Assisted in training technicians, medical students, or other staff members.
- Promoted supplemental and nutritional products to maximize sales and patient wellness.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Educated patients about medications, injections, and physician instructions.
- Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals, and taking detailed health history.
- Delivered quality patient care by completing accurate and timely collection of clinical specimens according to established procedures.
Education
Diploma - Medical Assisting
UEI College - Cerritos
Riverside, CA01-2018
Skills
- Vital Signs, Specimen Collection, Injections
- Electrocardiography (EKG)/ Stress Tests
- Medical Billing and Coding
- EMR Systems
- HIPPA/OSHA Compliant
- Cross-Functional Collaboration
- Data Entry
- Conversant in Spanish
- Insurance Verification
- Inventory and Supply Management
Timeline
Behavioral Care Assistant
Loma Linda University Medical Center Murrieta
08.2023 - Current
Unit Secretary
Loma Linda University Medical Center Murrieta
06.2020 - 08.2023
Medical Assistant
Loma Linda University Shared Services
11.2019 - 06.2020
Medical Assistant
Children's Cardiology Center
05.2019 - 09.2019
Lead Medical Assistant
Corona Medical Weight Control
10.2017 - 05.2019
Diploma - Medical Assisting
UEI College - Cerritos
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