Vanessa Morales
Rialto,CA
Summary
Highly motivated and committed Medical Support Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant
STG International Inc.
Rancho Cucamonga, CA
05.2023 - Current
- Working as a contractor for the Loma Linda Department of Veteran's Affairs
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Used VS GUI and CPRS to maintain and record patient data and generate reports.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Warehouse Associate
Amazon
San Bernardino, CA
10.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Consistently lifted materials weighing as much as 40 pounds.
Assistant Store Manager
Dollar Tree Stores, Inc.
08.2021 - 12.2021
- Assisted Store Manager with daily business operations, human resources, and customer service
- Trained and supervised employees
- Managed employee schedules, conducted performance reviews, and enforced disciplinary actions
- Resolved customer complaints in a timely manner
- Ensured that store policies and procedures were followed.
Behavior Therapist
Prism Behavioral Solutions
09.2020 - 08.2021
- Assisted patients in developing healthier thought patterns and behaviors
- Analyzed patients' behavior and took data in order to adjust treatment plans accordingly
- Recommended activities to help patients develop skills needed to manage their diagnosis.
Overnight Warehouse Associate
Amazon.com, Inc.
06.2018 - 03.2019
- Operated power handling equipment
- Trained in picking, packing, and loading delivery trucks to be shipped to customers
- Matching items being shipped against the customer's order
- Inspected items for damage and to ensure the quality and quantities matched paperwork
- Adhere to safety guidelines and company policies.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Education
Bachelor's of Art in Psychology -
California State University of San Bernardino
San Bernardino, CA06.2020
Skills
- Communication
- Problem Solving
- Team Player
- Planning and Organizing
- Strong Leadership
- Fluent in Spanish
- Detail Oriented
- HIPAA Compliance Knowledge
- Patient Communication
- Patient Scheduling
- Adaptable to change
- Patient Confidentiality Maintenance
References
- Victoria Ponce de Leon, STG International: Lead RN, Supervisor, (909) 471-1592
- Karla Herrera, STG International: Lead MSA, Supervisor, (626) 549-5697
- Katrina Williams, Dollar Tree Stores, Inc., Former Supervisor, (909) 827-9517
- Melissa Parra, Dollar Tree Stores, Inc., Former Work Colleague, (909) 586-5581
Languages
Spanish
Native or Bilingual
Timeline
Medical Support Assistant
STG International Inc.
05.2023 - Current
Warehouse Associate
Amazon
10.2022 - Current
Assistant Store Manager
Dollar Tree Stores, Inc.
08.2021 - 12.2021
Behavior Therapist
Prism Behavioral Solutions
09.2020 - 08.2021
Overnight Warehouse Associate
Amazon.com, Inc.
06.2018 - 03.2019
Bachelor's of Art in Psychology -
California State University of San Bernardino