Microsoft Suite
Lalana Knapp
Eagle Point,OR
Summary
An outgoing and motivated service worker who pursues to better the community. Consistently works to the fullest extent of their abilities to finish tasks in a thorough and orderly manner. Possess the ability to apply themselves completely when learning a new task quickly absorb the information.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Medical Support Assistant
Veterans Health Administration VHA
7 2023 - Current
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Provided backup support to office staff by answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
- Guided Veterans and caregivers around the WCO VHA facility.
- Flexibly covered for other PACT teams when needed.
- Used Cerner to maintain and record patient data and generate reports.
- Effectively communicated with internal and external customers to facilitate understanding between both parties.
Barista & Barista Trainer
Starbucks
06.2021 - 02.2024
- Pleasantly interacted with individuals from varying backgrounds during hectic periods to promote a positive environment.
- Ability to meet the demands of a crowd with quick, efficient customer service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assessed demands and flexed different tasks to meet current workload.
- Elevated customer loyalty by using strong and efficient communication abilities to resolve customer problems.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Ability to learn quickly and memorize terminologies as well as recipes for specialty coffee beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Wonder Guide
ScienceWorks
05.2021 - 06.2021
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained guests with various props and signs for maximum engagement, fun, and lasting memories.
- Communicated effectively to thoroughly explain scientific concepts to both young children and adults.
- Inspired children to ask furthering questions about exhibits to spark curiosity and establish deeper thinking.
Education
Associate of Arts - General Studies
Rogue Community College
Grants Pass, OR 09.2020 - 12.2022
High School Diploma -
South Medford High School
Medford, OR 09.2018 - 06.2022
Skills
Communication
New Hire Training
Exceptional Customer Service
Hospitality Service Expertise
Adaptive and Creative
Friendly and Outgoing
Accomplishments
- ICARE Values Coin Recipient 2024
- Partner of the Quarter Spring 2022 through excellent work performance and a positive demeanor.
- 2022 AP Scholar Award with distinction
- President’s Award of Outstanding Academic Excellence 2017
Software
Excel
Google Workspace
Certification
Oregon Driver's License
References
Tatum Zaminga phone: (605) 670 8773
Chelsea Molyneux phone: (530) 782 1950
Timeline
Barista & Barista Trainer
Starbucks
06.2021 - 02.2024
Wonder Guide
ScienceWorks
05.2021 - 06.2021
Associate of Arts - General Studies
Rogue Community College
09.2020 - 12.2022
High School Diploma -
South Medford High School
09.2018 - 06.2022
Medical Support Assistant
Veterans Health Administration VHA
7 2023 - Current