Vanessa Moreno
Gig Harbor,Wa
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Kaiser Permanente
Gig Harbor, WA
09.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Co-Store Manager
LOFT, Gig Harbor
08.2017 - 05.2021
- Ability to function as a role model, ensuring that the client remains the top priority
- Analyze business trends and manage payroll expense in order to maximize store performance
- Attract, select and develop a team of managers and associates and hold individuals accountable for performance, practice, etc
- Respectfully challenge and motivate the management team and associates
- Strong verbal and written communication skills to store team, District Manager and
- Home Office
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Managed store's social media presence to connect with customers and share important updates.
Assistant Store Manager
Desert Sun, Gig Harbor
11.2016 - 07.2017
- Maximize sales and ensure that shift goals are being met
- Audit sales transactions and ensuring all tanning documents, contracts, and consent waivers are signed and up to date
- Audit inventory daily
- VM
Assistant Store Manager
Bath And Body Works
09.2013 - 11.2016
- Maximize sales & ensure customer focus is prioritized
- Implement & review all stock loss prevention controls
- Manage a team including; in store training, recruitment (Hiring/retaining talent) motivation, coaching,development, disciplinary actions, and scheduling
- Implement store layout, visual merchandising, stock & fixture positioning according to brand guidelines
- Managestock replenishment and execute floor sets
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
- Cashiering; responsible for counting and pulling deposits for all registers.Operated for cash, check and credit card transactions with 100% accuracy
- Handled all customer relations issues in a gracious manner and in accordance to policy
- Foster a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
High School Diploma -
Gig Harbor High School
Skills
- Customer service Staff management
- Proficient in computer programs Inventory control
- Revenue generation Revenue growth
- Employee training and development Strategic planning
- Strategize business plans Staff hiring
- Time management Operations management
- Team building and leadership
Timeline
Patient Access Representative
Kaiser Permanente
09.2022 - Current
Co-Store Manager
LOFT, Gig Harbor
08.2017 - 05.2021
Assistant Store Manager
Desert Sun, Gig Harbor
11.2016 - 07.2017
Assistant Store Manager
Bath And Body Works
09.2013 - 11.2016
High School Diploma -
Gig Harbor High School