Vanessa Muniz
Mulberry
Summary
Proficient in debt collection and dispute resolution, with a strong background in customer account maintenance. Committed to driving efficiency and mentoring colleagues to improve overall team performance and customer relations.
Overview
5
5
years of professional experience
Work History
Senior Accounts Receivable Specialist
Ashley Furniture Homestore
Brandon, FL
01.2023 - Current
- Managed invoicing processes and ensured timely billing for customer accounts.
- Oversaw collection efforts to minimize outstanding receivables and reduce overdue accounts.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Mentored junior staff on best practices for accounts receivable management and customer interactions.
- Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
- Supported month-end close activities by preparing accurate accounts receivable reports for finance department review.
- Collaborated with sales team to resolve complex billing issues, ensuring client satisfaction and prompt payment.
Office Manager
Ashley Furniture Homestore
Pinellas Park, FL
02.2022 - 01.2023
- Managed daily office operations, ensuring smooth workflow and effective communication among departments.
- Coordinated staff schedules and maintained inventory levels for office supplies and furniture displays.
- Implemented process improvements that enhanced efficiency in order processing and customer service interactions.
- Trained new employees on operational procedures, fostering a collaborative team environment and enhancing productivity.
- Developed and maintained filing systems, improving accessibility of critical documents for team members.
- Conducted regular audits of office processes, identifying areas for improvement to streamline operations further.
- Facilitated team meetings to align departmental goals with overall business objectives, enhancing strategic communications across the company.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Customer Service Representative
Ashley Furniture Homestore
Brandon, FL
01.2021 - 02.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Collaborated with team members to streamline service processes and improve overall customer satisfaction.
- Trained new staff on customer service protocols and tools to enhance team efficiency.
- Developed training materials for staff, focusing on enhancing service quality and operational effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Braulio Alonso High School
Town And Country, FLSkills
- Payment reconciliation
- Dispute resolution
- Debt collection
- Customer account maintenance
Timeline
Senior Accounts Receivable Specialist
Ashley Furniture Homestore
01.2023 - Current
Office Manager
Ashley Furniture Homestore
02.2022 - 01.2023
Customer Service Representative
Ashley Furniture Homestore
01.2021 - 02.2022
High School Diploma -
Braulio Alonso High School