Vanessa NavaHurtado
Wichita,KS
Summary
Dynamic Operations Manager with a proven track record at Ulta Beauty Inc., excelling in inventory management and team leadership. Enhanced product availability and customer satisfaction through strategic planning and staff training. Bilingual in Spanish, I foster a collaborative environment that drives operational efficiency and boosts revenue growth.
Overview
10
10
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
06.2024 - Current
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Implemented training programs for staff, improving customer service and operational efficiency.
- Analyzed sales data to optimize product placement and drive revenue growth across departments.
- Coordinated cross-functional teams to execute promotional events, increasing brand visibility and customer engagement.
- Developed standard operating procedures for daily operations, ensuring consistency and compliance with company policies.
- Enhanced supply chain logistics by negotiating with vendors, resulting in improved delivery timelines and cost reductions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Member Consultant
Ulta Beauty Inc.
10.2021 - 10.2023
- Assisted customers in selecting beauty products, enhancing overall shopping experience.
- Provided product knowledge and recommendations to clients, fostering customer loyalty.
- Conducted inventory management, ensuring product availability and organization on the sales floor.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
Retail Sales Manager
Ulta Beauty Inc.
01.2019 - 09.2021
- Led sales team to achieve monthly targets through effective training and motivation.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Analyzed sales data to identify trends, optimize inventory levels, and improve stock management.
- Fostered a customer-centric environment by coaching staff on exceptional service techniques.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
Prestige Manager
Ulta Beauty Inc.
04.2018 - 01.2019
- Managed client relationships to enhance loyalty and retention strategies.
- Trained and mentored team members on product knowledge and customer service excellence.
- Coordinated events to promote brand awareness and drive customer engagement initiatives.
- Analyzed sales data to identify trends and inform strategic decision-making for growth.
Merchandise Coordinator Manager
Ulta Beauty Inc.
10.2017 - 04.2018
- Coordinated merchandise displays to enhance product visibility and customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Supported promotional initiatives by executing planograms and maintaining merchandising standards.
- Collaborated with cross-functional teams to streamline communication and improve operational efficiency.
Lead Cashier
Ulta Beauty Inc.
07.2017 - 10.2017
- Supervised daily cash operations to ensure accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service best practices and operational procedures.
- Implemented inventory management processes to optimize stock levels and minimize shrinkage.
- Enhanced customer experience by resolving issues promptly and maintaining a welcoming environment.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
Cashier
Ulta Beauty Inc.
04.2016 - 2017
- Operated point-of-sale systems efficiently to process customer transactions.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Handled cash, credit, and gift card transactions accurately and securely.
- Supported promotional events by setting up displays and informing customers of offers.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Marketing
Garden City Community College
Garden City, KSHigh School Diploma -
West High Achool
Wichita, KS05.2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Policies and procedures implementation
- Employee motivation
- Goal setting
- Schedule management
- Delegation
- Cultural awareness
- Bilingual in Spanish
Timeline
Operations Manager
Ulta Beauty Inc.
06.2024 - Current
Member Consultant
Ulta Beauty Inc.
10.2021 - 10.2023
Retail Sales Manager
Ulta Beauty Inc.
01.2019 - 09.2021
Prestige Manager
Ulta Beauty Inc.
04.2018 - 01.2019
Merchandise Coordinator Manager
Ulta Beauty Inc.
10.2017 - 04.2018
Lead Cashier
Ulta Beauty Inc.
07.2017 - 10.2017
Cashier
Ulta Beauty Inc.
04.2016 - 2017
No Degree - Marketing
Garden City Community College
High School Diploma -
West High Achool