Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juan Fontanez

Reading,PA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Automotive Sales Professional

Miracle Cadillac Of Kutztown
Kutztown, PA
11.2023 - Current
  • Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates
  • Enhanced customer satisfaction through personalized service and diligent followup
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions
  • Collaborated with finance team to secure optimal financing solutions for customers

Customer Service Representative

Tom Masano Auto Group
Reading, PA
01.2022 - 11.2023
  • Managed a large volume of inbound and outbound calls
  • Provided pricing quotes for both vehicles and automotive services to customers
  • Assisted customers in selecting vehicles fitting budget requirements and transportation needs
  • Demonstrated product features and benefits to customers to encourage purchase decisions

Warehouse Associate

Amazon
Reading, PA
10.2020 - 12.2021
  • Efficiently resolved package and merchandise issues
  • Processed returns promptly, meeting productivity targets and adhering to procedures
  • Maintained consistent production rate of over 100%
  • Strategically determined storage methods, identification, and stock location based on turnover and facility capabilities

Customer Service Representative

Ehrlich Rentokil North America,
Reading, PA
01.2020 - 12.2020
  • Built and maintained a strong service knowledge base to provide informed recommendations to customers
  • Handled a high volume of inbound and outbound customer calls
  • Identified customer needs to tailor service offerings and meet individual requirements
  • Met or surpassed appointment targets on a consistent basis

Education

High School Diploma -

Reading Senior High School
Reading, PA
06.2019

Skills

  • Negotiation
  • Upselling and Cross Selling
  • Sales Strategy Development
  • CRM Software
  • Customer Service
  • Effective Communication
  • Team Player

Certification

  • Licensed Vehicle Salesperson - Expiration: 05/31/2025

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Automotive Sales Professional

Miracle Cadillac Of Kutztown
11.2023 - Current

Customer Service Representative

Tom Masano Auto Group
01.2022 - 11.2023

Warehouse Associate

Amazon
10.2020 - 12.2021

Customer Service Representative

Ehrlich Rentokil North America,
01.2020 - 12.2020

High School Diploma -

Reading Senior High School
Juan Fontanez