Vanessa Ocasio
Belleview
Summary
Young enthusiastic bilingual women, with experience in communication, and customer service seeking to expand skills in the working and most importantly reception field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Chiropractic Assistant
Sterling Medical Group
03.2023 - 11.2023
- Assisted in patient intake, ensuring accurate collection of medical history and personal information.
- Educated patients on treatment plans and home care exercises, enhancing their understanding of chiropractic care.
- Maintained cleanliness and organization of treatment areas, contributing to a welcoming environment for patients.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Supported chiropractors during treatment sessions, preparing necessary equipment and materials for procedures.
- Trained new staff on office protocols and patient care procedures, fostering a collaborative team atmosphere.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Cafe Associate
Sam's Club
07.2022 - 02.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures..
- Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
Warehouse Picker
Chewy Warehouse
08.2021 - 05.2022
- Picked and packed order items.
- Pre-assembled containers to be easily selected by packing associates.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Chiropractic Assistant
East Side Chiropractic
07.2019 - 08.2020
- Cared for patients, using muscle stimulators, performing massages, hot and cold therapy, and setting up appointments as well as receiving calls, and discussing private account information with clients
- Performed cleaning and sanitation of all rooms and equipment in preparation for next patient.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Great Lakes Cyber Academy
East Lansing, MI06.2019
Skills
- Customer Satisfaction
- Patient and Caregiver Education
- Cleaning and Sanitizing
- Medical Front Desk Management
- Effective Written and Verbal Communication
- Customer Needs Assessments
- Critical Thinking
- Appointment scheduling
- Telephone etiquette
- Scheduling appointments management
- Patient care
- Patient care coordination
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chiropractic Assistant
Sterling Medical Group
03.2023 - 11.2023
Cafe Associate
Sam's Club
07.2022 - 02.2023
Warehouse Picker
Chewy Warehouse
08.2021 - 05.2022
Chiropractic Assistant
East Side Chiropractic
07.2019 - 08.2020
High School Diploma -
Great Lakes Cyber Academy
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