Vanessa Castillo
Deming
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Office Clerk/Accounting Clerk
Sisbarro superstore
Deming, NM
12.2023 - 09.2024
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Dispersed incoming mail to correct recipients throughout office.
- Received payments from customers via cash or credit card transactions.
- Answered multi-line telephone system and routed calls to appropriate personnel
- Entering data to accounting software
- Dealing with multiple accounts and learning the appropriate accounts for each parts/service/sale ticket
- Updated customer accounts information in the database system accurately.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Answered phone calls and welcomed visitors to office.
- Transcribed documents and maintained high levels of accuracy.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Answered telephones, directed calls, and took messages.
Office Clerk
Human Resources Department
Deming, NM
04.2023 - 06.2024
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Prepared invoices for customers based on their orders and payment terms.
- Updated customer accounts information in the database system accurately.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Copied, sorted and filed records of office activities and business transactions.
- Participated in team meetings to discuss progress on projects or new initiatives.
- Delivered messages and ran errands.
- Answered telephones, directed calls, and took messages.
- Received payments from customers via cash or credit card transactions.
- Maintained business records by updating customer information.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Processed incoming and outgoing mail daily.
- Strictly adhered to confidentiality protocol regarding client information and documents.
Branch Manager
Liberty Finance
Deming, NM
06.2021 - 09.2022
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Monitored financial performance of the branch on a monthly basis.
- Analyzed competitors and market trends to facilitate business growth.
- Planned work schedules to maintain adequate staffing levels.
- Performed regular audits of financial records in order to ensure accuracy.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Developed strategies to increase customer satisfaction and loyalty.
- Supported outside sales force in servicing and obtaining new business.
- Resolved escalated customer complaints in a timely manner.
- Maintained schedule of class assignments to meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Manager
Burger King
Deming, NM
03.2017 - 06.2021
- Monitored staff performance and addressed issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed bank deposits day to day as well as cash handling
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Ultrasound Tech
Doña Ana Community College
Las Cruces, NMHigh School Diploma -
Deming High School
Deming, NM05.2017
Skills
- Data Entry
- File Maintenance
- Billing and Coding
- File Organization
- Telephone Reception
- Basic Accounting
- Bookkeeping
- Office Management
- Sales Promotion
- Refund Processing
- Payment Collection
- Call Management
- Customer Support
- Account Management
- Payment Processing
- Problem-Solving
- Eager to learn and better myself professionally and personally
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Clerk/Accounting Clerk
Sisbarro superstore
12.2023 - 09.2024
Office Clerk
Human Resources Department
04.2023 - 06.2024
Branch Manager
Liberty Finance
06.2021 - 09.2022
Manager
Burger King
03.2017 - 06.2021
Some College (No Degree) - Ultrasound Tech
Doña Ana Community College
High School Diploma -
Deming High School