Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Palma

Orlando,FL

Summary

Reliable person with strengths in customer service, I enjoy talking to people and making connections. Friendly, fast learner I like to know everything about the work environment and grow with a company. Hard-working team player, works really well with others and have great communication skills. Efficient and getting work done in a timely manner. I’m a fluent Spanish speaker, and I’m Mexican. I’m very proud of my culture.

Overview

6
6
years of professional experience

Work History

Server

Metro Espresso Pizza
05.2023 - Current

Followed staff performance and service standards to deliver consistent and positive customer experiences.

Prepared workstations with ingredients and tools to increase efficiency.

Rotated inventory to reduce waste and optimize freshness.

Maintained clean and orderly appearance throughout store

Operated cash register to process cash, check and credit card transactions.

Followed food safety regulations pertaining to sanitation, food handling and storage.

Sales Associate

Converse
03.2022 - Current

Helped customers find specific products, answered questions and offered product advice.

Built relationships with customers by making personal connections.

Operated cash register, collected payments and provided accurate change.

Maintained knowledge of current promotions, exchange guidelines, and security practices.

Completed daily recovery tasks to keep areas clean and neat.

Answered product questions with up-to-date knowledge of sales and promotions.

Trained new team members in cash register operation, stock procedures and customer services.

Coffee Barista

Coffee Shop Express
08.2020 - 07.2022

Restocked counter and customer areas to maintain adequate items levels for expected needs.

Prepared and served coffee, espresso drinks, blended coffees and teas.

Gave details on coffee blends and preparation descriptions to customers.

Protected customers by regularly cleaning and sanitizing work areas and equipment.

Received and accurately processed customer payments.

Sales Associate

Tillys
Orlando, FL
08.2020 - 11.2021

Helped customers find specific products, answered questions and offered product advice.

Built trusting relationships with customers by making personal connections.

Operated cash register, collected payments and provided accurate change.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assisted teammates with sales-processing tasks to meet daily sales goals.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Met merchandise processing standards and maintained organized and accessible work area.

Answered product questions with up-to-date knowledge of sales and promotions.

Team Member

Haagen Dazs
Orlando, FL
08.2018 - 03.2020

Followed staff performance and service standards to deliver consistent and positive customer experiences.

Prepared workstations with ingredients and tools to increase efficiency.

Rotated inventory to reduce waste and optimize freshness.

Maintained clean and orderly appearance throughout store

Operated cash register to process cash, check and credit card transactions.

Followed food safety regulations pertaining to sanitation, food handling and storage.

Education

High School Diploma -

Freedom High School
Orlando, FL
05.2019

Skills

Problem-Solving

Teamwork and Collaboration

Upselling Techniques

Excellent Communication Skills

Customer- and Service-Oriented

Fluent Spanish Speaker

Food Dining Experience

Food Handling Certified

Timeline

Server

Metro Espresso Pizza
05.2023 - Current

Sales Associate

Converse
03.2022 - Current

Coffee Barista

Coffee Shop Express
08.2020 - 07.2022

Sales Associate

Tillys
08.2020 - 11.2021

Team Member

Haagen Dazs
08.2018 - 03.2020

High School Diploma -

Freedom High School
Vanessa Palma