VANESSA PEÑA
San Gabriel,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Sales Service & Distribution Associate
United States Post Office
Alhambra, California
01.2026 - Current
- Oversee daily office operations including distribution of mail and packages, processing labels and keeping daily records of inventory and productivity
- Analyze and identify problems to expedite workflow and reduce delays
- Trained new employees on operational procedures.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Kept up-to-date records of all transactions occurring within the facility such as receiving documents, picking tickets, invoices.
- Facilitated cross-functional collaboration between departments within the organization.
Letter Carrier
United States Post Office
Rosemead, California
10.2016 - 12.2025
- Maintain professional and effective public relations with customers and community members
- Ensured the security and protection of customers mail and packages while adhering strictly to all federal laws governing the handling of confidential documents.
- Inspected equipment regularly and reported any needed repairs or replacements to supervisors promptly.
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
Hair Stylist
Ulta Beauty Salon
09.2015 - 10.2016
- Implemented creative marketing tactics in salons that created profitable sales margins
- Consistently stayed above productivity through upselling and referrals
- Maintained knowledge of commonly used products in the sales floor, and then recommended the best products suitable for different variations of customer needs
- Consulted with clients to assess specific problems and hair needs, and formulated customized approaches to achieve the best results
- Planned and coordinated store events that promoted new products and services and converted shoppers into clients
- Scheduled appointments for customers using internal software system.
- Communicated with clients about haircare needs and suggested appropriate products to increase sales by 25%.
Education
Bachelor's of Science - Business Administration, Marketing
Cal State University of Los Angeles
Los Angeles, CA12.2022
Skills
- Creative thinking
- Strong attention to detail
- Multitasking
- Customer Service
- Relationship Building
- Proficient in Microsoft Word, Excel, Outlook PowerPoint
- Time Management
- Problem solving
- Planning & Organizing
Timeline
Sales Service & Distribution Associate
United States Post Office
01.2026 - Current
Letter Carrier
United States Post Office
10.2016 - 12.2025
Hair Stylist
Ulta Beauty Salon
09.2015 - 10.2016
Bachelor's of Science - Business Administration, Marketing
Cal State University of Los Angeles