Vanessa Pena
Weslaco,TX
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Highland Memorial Park
Pharr, TX
10.2021 - Current
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Advised customers on the best ways to minimize risks associated with their assets.
Test Center Manager
Pearson VUE
McAllen, TX
08.2018 - 08.2021
- Conducted daily inspections of testing equipment to ensure proper functioning.
- Trained new staff members in the use of testing software and other necessary tools.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
AVID Tutor
Edinburg CISD
Edinburg, TX
09.2015 - 06.2018
- Assisted AVID students with their academic and organizational skills to ensure success in college-level courses.
- Collaborated with teachers, administrators and other staff members to provide a comprehensive learning experience for AVID students.
- Facilitated group discussions among AVID students about topics related to the curriculum being studied.
Education
Bachelor of Science - Organizational Leadership
South Texas College
Mcallen, TX12-2025
Skills
- Team Collaboration
- Conflict Resolution
- Hardware Installation
- Application installations
- Technical Support
- Troubleshooting and diagnostics
- Records Management
- Progress Reporting
Timeline
Insurance Agent
Highland Memorial Park
10.2021 - Current
Test Center Manager
Pearson VUE
08.2018 - 08.2021
AVID Tutor
Edinburg CISD
09.2015 - 06.2018
Bachelor of Science - Organizational Leadership
South Texas College
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