Vanessa Pena
San Antonio,TX
Summary
Meticulous Patient Access Representative specializing in patient registration and insurance verification, fostering welcoming environments and executing financial transactions with precision. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Christus Santa Rosa Hospital
San Antonio, Texas
11.2019 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Assisted with scheduling outpatient appointments.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
Cash Management Specialist
Visionworks
San Antonio, Texas
11.2018 - 08.2019
- Reconciled daily cash transactions and identified discrepancies promptly.
- Supported audits by providing necessary documentation and access to records.
- Performed daily reconciliations of bank accounts to ensure accuracy of records.
- Tracked daily cash balances for multiple accounts and reported any discrepancies.
- Prepared monthly reports on cash activity for senior management review.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Front Desk Receptionist
Texas Health and Human Services
San Antonio, Texas
11.2017 - 10.2018
- Greeted clients and visitors, providing a welcoming atmosphere at Texas Health and Human Services.
- Maintained organized front desk area, ensuring supplies and resources were readily available.
- Assisted clients in completing forms and navigating the agency's services effectively.
- Provided information about agency programs and resources to clients and stakeholders.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Lead Teller
Wells Fargo & Company
San Antonio, Texas
04.2009 - 06.2011
- Supervised daily teller operations and ensured compliance with bank policies.
- Trained new tellers on customer service procedures and banking software.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed cash drawer and balanced cash at the end of each shift.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Audited teller transactions for accuracy prior to submission for processing.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Led weekly staff meetings to discuss goals, objectives, and performance metrics.
- Welcomed customers and offered pleasant service during entire transaction.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Transmitted orders to supply cash to meet daily needs.
Education
High School Diploma -
Sidney Lanier High School
San Antonio, TX06-2001
Skills
- Patient registration and insurance verification
- Medical billing and compliance
- Electronic records management
- Customer relationship management
Languages
Spanish
Professional
Timeline
Patient Access Representative
Christus Santa Rosa Hospital
11.2019 - Current
Cash Management Specialist
Visionworks
11.2018 - 08.2019
Front Desk Receptionist
Texas Health and Human Services
11.2017 - 10.2018
Lead Teller
Wells Fargo & Company
04.2009 - 06.2011
High School Diploma -
Sidney Lanier High School
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