Vanessa Phillips
Tampa,FL
Summary
Results-oriented Leasing Consultant with 15+ years of experience in business, customer service, and sales. Proven track record of exceeding sales quotas through effective marketing strategies and strong customer connections. Achieved a closing success rate of 30% or above by skillfully closing lease agreements after tours. Exceptional communication and negotiation abilities. Committed team player focused on maximizing tenant satisfaction and productivity.
Overview
7
7
years of professional experience
Work History
Senior Leasing Specialist
Portofino Apartment Homes
Tampa, FL
06.2023 - Current
- Qualify, demonstrate, and lease apartments in accordance with Fair Housing Laws.
- Preparing all leasing documentation in association with new residents and renewals.
- Answering prospective resident calls, setting appointments for community visits, and inputting traffic in Yardi and Funnel.
- Open and freshen vacant apartments and models, and tour route to viewing with prospective residents.
- Walking, make-ready apartments before showing and touching up as needed to company standards.
- Maintain a 30-38% closing ratio.
- Process a minimum of 3 to 5 follow-ups after initial prospect contact.
- Lead organizer for all community events to maintain a high standard of resident relations.
Leasing Director
Amberly Place Apartments
New Tampa, FL
01.2021 - 06.2024
- Leasing director within a luxury 770-unit community in Tampa Palms, FL, with over 2K residents and a proven track record of leadership in improving daily processes and increasing closing rates, renewals, and resident satisfaction.
- Assisted community manager in mediating tenant and issuing notices.
- Assisted management in multiple other projects to improve operational efficiency, including work order processes and daily focus motivation for leasing staff.
- Ensure property rules and regulations are communicated within the office, and all new residents.
- Crested in-house marketing materials, welcome packets, and community event brochures.
- Supervised and led the leasing staff of 4 to 5 employees.
District Office Leasing Consultant - Mobile Home Sales
Southern Charm/Sweetwater/Settler's Rest RV Resorts
01.2018 - 01.2021
- Manage all vacation rental annual leases for 62 park models, generating sales leads utilizing and creating marketing on Facebook, Airbnb, Furnished Finders, and corporate website.
- Handle all short-term rentals, lease renewals, and annual inspections of 3 RV Mobile home resorts.
- Oversee housekeeping, inventory, maintenance repairs, move-in/move-outs, reservations, and assisting team members daily.
- Complete all annual and short-term lease agreements and collect all rental fees, including security deposits, pet fees, and cleaning fees.
- Inspect all vacation rental homes before arrivals and after departures, ensuring customer satisfaction, cleanliness, and handling all maintenance requests and vendor appointments.
Education
Associates of Health Science - Optician
Hillsborough Community Collage
01.2011
Associates of Arts - Interior Design
Cuyahoga Community Collage
01.1996
Skills
- Yardi/Onsite/RMS/Campsite
- Funnel/ILM
- Bluemoon/ValenceDocs
- Tenant and Vendor Relations
- Office Administration
- Negotiation/Sales
- Problem Solving
- Marketing
- Fair Housing Act
- Relationship Building
- Team Player
Hobbies and Interests
- Running
- Travelling
- Marathons
- Biking
- Art Museums
- Theatre
Timeline
Senior Leasing Specialist
Portofino Apartment Homes
06.2023 - Current
Leasing Director
Amberly Place Apartments
01.2021 - 06.2024
District Office Leasing Consultant - Mobile Home Sales
Southern Charm/Sweetwater/Settler's Rest RV Resorts
01.2018 - 01.2021
Associates of Health Science - Optician
Hillsborough Community Collage
Associates of Arts - Interior Design
Cuyahoga Community Collage
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