Vanessa Pina
San Antonio,TX
Summary
Accomplished leader with a proven track record at HEB Grocery, successfully managing a $4.7M operation while enhancing customer satisfaction and financial performance. Expertise in organizational planning and motivational leadership drives the development of strategies that consistently surpass sales goals and cultivate strong customer relationships. Proficient in Microsoft Office and bilingual, critical thinking skills are leveraged to foster innovation and drive success within the team.
Overview
18
18
years of professional experience
Work History
Store Leader
HEB Grocery
San Antonio, USA
09.2018 - Current
- Manage a $4.7M operation, focusing on customer satisfaction and financial performance.
- Lead recruitment, training, and development initiatives for future leaders
- Optimize merchandising strategies aligned with corporate goals and customer trends
- Achieve sales goals through strategic planning, forecasting, and team leadership
- Ensure compliance with safety and sanitation standards while enhancing customer experience
Operations Leader
HEB Grocery
San Antonio, USA
10.2014 - 09.2018
- Oversaw operations across multiple departments, ensuring regulatory compliance and cost control
- Enhanced productivity and reduced shrink through effective training and process improvements
- Led total store events to drive sales and strengthen customer engagement
Manager
HEB Grocery
San Antonio, USA
05.2010 - 01.2014
- Supervised safety, regulatory compliance, and operational efficiency across all departments
- Successfully implemented community and promotional programs to boost brand presence
Business Account Executive
HEB Mobile
San Antonio, USA
11.2008 - 05.2010
- Established and maintained client relationships, meeting sales quotas through consultative selling
- Developed customized solutions to meet client needs, boosting revenue and customer retention
Sales Lead
HEB Mobile
San Antonio, USA
06.2007 - 11.2008
- Supervised sales teams and exceeded sales goals through effective leadership and motivation
- Managed inventory and optimized merchandising to enhance customer experience
Education
Master of Arts - Administration, Organizational Development
University of the Incarnate Word
01.2015
Bachelor of Business Administration - Management
University of the Incarnate Word
01.2013
Associate of Applied Science - Business Administration
San Antonio College
01.2011
Skills
- Organizational & Planning
- Critical Thinking & Decision-Making
- Sales Strategies & Promotions
- Motivational Leadership
- Building Customer Relationships
- Microsoft Office Proficiency
- Bilingual
Certifications and Achievements
- Licensed Real Estate Agent, Texas, 2021
- School of Retail Management & Leadership 2011/2014
- Dean’s Honor List, University of the Incarnate Word, 2013
- HEB Scholarship Recipient, 2011-2015
Affiliations
- Passionate World Traveler
- Health and Fitness Enthusiast
- Fiancée of a first responder with deep appreciation for public service
Timeline
Store Leader
HEB Grocery
09.2018 - Current
Operations Leader
HEB Grocery
10.2014 - 09.2018
Manager
HEB Grocery
05.2010 - 01.2014
Business Account Executive
HEB Mobile
11.2008 - 05.2010
Sales Lead
HEB Mobile
06.2007 - 11.2008
Master of Arts - Administration, Organizational Development
University of the Incarnate Word
Bachelor of Business Administration - Management
University of the Incarnate Word
Associate of Applied Science - Business Administration
San Antonio College
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