Vanessa Pitts
East Windsor
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Instacart
07.2021 - Current
- Provided prompt, efficient, and friendly customer service by exhibiting care and patience in all interactions
- Accurately selected groceries ordered online, ensuring quality and freshness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient rout
- Greeted customers warmly.
Picker/Packer/Sorter
Staffmark Staffing
01.2024 - 11.2024
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Digital Shopper
Walmart
01.2020 - 05.2022
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Fulfillment Associate
Amazon
12.2016 - 12.2020
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
CNA
Greenwood House Home Care
10.2013 - 01.2017
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Hightstown High School
Hightstown, NJ06-2008
Skills
- Complaint resolution
- Order processing
- Decision-making
- Prioritization
- Multitasking and organization
Timeline
Picker/Packer/Sorter
Staffmark Staffing
01.2024 - 11.2024
Customer Service Representative
Instacart
07.2021 - Current
Digital Shopper
Walmart
01.2020 - 05.2022
Fulfillment Associate
Amazon
12.2016 - 12.2020
CNA
Greenwood House Home Care
10.2013 - 01.2017
High School Diploma -
Hightstown High School
Similar Profiles
Heilin ParraHeilin Parra
Delivery Driver at InstacartDelivery Driver at Instacart
Demetrius WilkesDemetrius Wilkes
Delivery Driver at InstacartDelivery Driver at Instacart
Alexandra HansenAlexandra Hansen
Self Employed at InstacartSelf Employed at Instacart