Vanessa Puopolo
Peabody,MA
Summary
Detail-oriented administrative professional with over six years of experience in municipal government and healthcare. Proven ability to provide exceptional customer service, process financial transactions, protect confidential information, and coordinate administrative operations. Highly organized with strong communication skills, attention to detail, and a commitment to delivering accurate and efficient service.
Overview
7
7
years of professional experience
Work History
Principal Clerk
City of Revere
Revere, MA
04.2022 - Current
- Process excise, real estate, water and other municipal payments.
- Process and pay departmental invoices.
- Assist residents with billing and account inquiries.
- Prepare, print, and process vendor, refund, and abatement checks.
- Generate payoff statements for delinquent tax accounts.
- Balance and reconcile daily transactions.
- Provide professional customer service by assisting residents in person and over the phone
Patient Coordinator
Mass General Hospital
Boston, Massachusetts
02.2020 - 04.2022
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Scheduled inpatient, outpatient, emergency department, and operating room imaging procedures.
- Coordinated patient transportation to and from imaging procedures.
- Delivered compassionate customer service while assisting patients in person and over the phone.
- Utilized EPIC and Mosaic to schedule appointments and maintain accurate patient records.
- Managed operating room imaging requests by coordinating technologists and tracking portable imaging equipment.
Server
Bianchi's at the Sand Bar
Revere, Massachusetts
05.2022 - 09.2025
- Maintained cleanliness of dining areas and ensured compliance with health and safety standards.
- Provided exceptional service in a fast-paced restaurant environment.
- Operated POS systems to process orders and accurately handle customer payments.
- Worked collaboratively with team members to ensure efficient service.
Education
Bachelor of Science - Management
Bridgewater State University
Bridgewater, MA07-2021
Skills
- Customer service
- Microsoft Office
- EPIC
- Tyler Technologies MUNIS
- Payment Processing
- Cash Handling & Reconciliation
- Data Entry
- HIPAA Compliance
- Attention to Detail
- Time management
- Organization
- Written & Verbal Communication
Timeline
Server
Bianchi's at the Sand Bar
05.2022 - 09.2025
Principal Clerk
City of Revere
04.2022 - Current
Patient Coordinator
Mass General Hospital
02.2020 - 04.2022
Bachelor of Science - Management
Bridgewater State University