Vanessa Ramirez
More than 15 years' of successful experience in customer service and support with recognized strengths in problem-solving, trouble-shooting, sales, accountability and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Ability to train, motivate, and supervise customer service employees. A team player, hard worker and reliable associate. Synopsis of Achievements Have been a shift manager for 11 years. Started from a level 1 up to a level 7 and to go into management where I accomplished being promoted from a 4th manager to a 3rd manager. Have had several training regarding leadership skills. Proactive planning led to notable increase in morale and increased sales. Keep track of customer complaints and which will drastically reduce potential problems.
Work History
National Sales Representative
28 Years- Provide customer service to customers throughout the United States, as well as providing information regarding auto insurance.
Assistant Manager
25 Years 11 Months- Trustworthy with large amounts of cash and ensuring the proper opening and closing of store. Support associates with the proper training and advancement opportunities,solve customer challenges, and maintain quality control/satisfaction records, sales and constantly seeking new ways to improve customer service.
Event Coordinator
3 Months- Responsibilities
- Assisted with daily activities for residents, including outings and holiday preparations.
Project Coordinator
2 Months- Worked close with the career coordinators to ensure the satisfaction of the students. Follow up with former students to ensure job satisfaction and/or assistance of job placement. Research local sites for intern opportunities and possibly a future career.
Receptionist
3 Months- Help maintain inventory control while shipped out and received orders, data entry, researching and price comparing, customer service, phone etiquette, file receipts and other important documents.