VANESSA RANIERI
GREAT FALLS
Summary
Dynamic, customer-focused service representative with a proven ability to build and nurture strong relationships with clients and colleagues. Expertise in managing front desk operations while ensuring a welcoming and professional atmosphere for all visitors. Strong organizational skills and meticulous attention to detail contribute to the seamless execution of office functions. Committed to leveraging effective communication techniques and customer service principles to elevate the overall visitor experience.
Overview
22
22
years of professional experience
Work History
Receptionist
Associated Veterinary Services
08.2020 - Current
- As a receptionist I refilled prescriptions, submitted prescriptions refills with the doctor, sent reminder text messages, used a program (ImproMed and Pulse) to schedule appointment's, took calls by clients that needed to make an appointments, checked clients out by using the selected payment method by the client, linked lab work to the patient, assigned tasks to the doctor and tech's, and took urine and stool samples to be checked for UTI's and other infections.
Customer Advocate II
Blue Cross Blue Shield
Great Falls, MT
06.2014 - 08.2020
- Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research. Spending approximately 90 of the scheduled time on the phone according to business need.
CCR
Ausrion
Great Falls, MT
03.2010 - 06.2014
- Took calls from guests to create claims on their products, check on the status of the claims and also register products for the guests. I also answered emails that came in from guests when they were having problems creating a claim, and registering their products online, or if the guest had any questions about the claim or registration. I have also sold plans and products over the phone for the guests.
CCR
Star West Satellite
Bozeman, MT
08.2008 - 12.2009
- Took calls from the technician's on the service calls that they have completed for Dish Network. I also had to keep in contact with the technician's throughout the day to make sure that they were getting the service calls completed in a timely manner. Not only did we have to keep in touch with the technician but we also had to contact the customers.
cashier/ money center attendant/ cash office attendant
WAL MART
Great Falls, MT
07.2005 - 07.2008
- As a cashier I checked people out and also faced the products that were in my isle. In the money center I cashed checks, created money orders for customers, money transfers, and copy and fax items. As a cash office attendant I made sure that the store was balanced and made loans for the money center and other employee's that needed an advance.
Assistant Store Manager
Blockbuster
Great Falls, MT
11.2003 - 07.2005
- Checked movies in and out, counted tills, ran the daily report, did the morning deposit, run reports for inventory checks, counted inventory, and received the products that came in (movies, candy, pop ex.)
Education
High School Diploma -
Conrad High School
Conrad, MT05-2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Office administration
- Mail handling
- Multi-line telephone operation
- Documentation and reporting
- Front desk operations
Timeline
Receptionist
Associated Veterinary Services
08.2020 - Current
Customer Advocate II
Blue Cross Blue Shield
06.2014 - 08.2020
CCR
Ausrion
03.2010 - 06.2014
CCR
Star West Satellite
08.2008 - 12.2009
cashier/ money center attendant/ cash office attendant
WAL MART
07.2005 - 07.2008
Assistant Store Manager
Blockbuster
11.2003 - 07.2005
High School Diploma -
Conrad High School