Vanessa Resto
Maspeth,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress. Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cohen's Fashion Opitcal
11.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Tutor
Reading Ready
03.2023 - 06.2023
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Taught students remotely using online video chat platform and other delivery channels.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Leveraged technology and visual aids to engage students and enhance learning.
- Maintained tutoring records to adjust instruction and update parents on student progress.
Education
Associate of Arts - Early Childhood Education
LaGuardia Community College of The City University of New York
Long Island City, NY06.2023
Skills
- Customer Relationship Management
- Business Administration
- Supplier Liaison
- Cash Deposits and Receipts
- Training and Development
- Managing Multiple Priorities
- Sales and Marketing
- Timelines and Milestones
- Team Motivation
- Age-Appropriate Curriculum
- Creative Thinking
- Homework Support and Assistance
- Confidence Building
- Documentation and Recordkeeping
- Student Evaluation and Needs Assessment
- Elementary Education
- Online Learning Platforms
- Child Development
- Differentiated Instruction
- Problem-Solving Skills
- Current GPA of 39
- Special Education
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tutor
Reading Ready
03.2023 - 06.2023
Assistant Manager
Cohen's Fashion Opitcal
11.2013 - Current
Associate of Arts - Early Childhood Education
LaGuardia Community College of The City University of New York
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