VANESSA REYES
Loganville,GA
Summary
Insurance professional with 4+ years of experience in personal lines insurance, customer service, policy servicing, and sales support. Skilled in assessing customer needs, providing accurate quotes, explaining coverage options, processing policy changes and endorsements, and resolving billing and policy-related concerns. Strong communicator with a proven ability to build customer relationships, identify solutions, and manage multiple priorities in a fast-paced environment. Dependable, detail-oriented, and committed to delivering a positive customer experience while meeting business goals.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Customer Service Representative
PEACHSTATE INSURANCE
04.2021 - Current
- Managed daily account operations for high-volume insurance office, processing renewals, policy changes, and complex billing inquiries to enhance client satisfaction.
- Executed daily premium payments and financial transactions securely, maintaining accuracy in client records and database management to uphold trust and reliability.
- Streamlined front-office operations by implementing digital document scanning and indexing system, improving accessibility of administrative files.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Warehouse Packer
AMAZON
01.2020 - 04.2021
- Exceeded demanding hourly productivity metrics while maintaining 99.8% order accuracy in a fast-paced logistics environment.
- Packaged customer orders with precision using handheld scanners, labels, and shipping guidelines to ensure timely delivery.
- Inspected items for quality and order accuracy before sealing cartons, reducing returns and enhancing customer satisfaction.
- Organized packed totes and boxes to optimize conveyor flow and streamline outbound processing.
Customer Service Representative
GAS SOUTH
10.2020 - 01.2021
- Negotiated payment arrangements and resolved billing discrepancies for high-volume utility accounts, enhancing customer satisfaction.
- Ensured compliance with consumer privacy regulations by accurately entering sensitive customer account data.
- Resolved customer concerns by researching policy details and explaining insurance options
- Addressed customer concerns by researching policy details and clearly explaining insurance options.
- Managed processing of endorsements, cancellations, and policy changes while ensuring data accuracy.
Line Technician
POMPEIAN
10.2017 - 07.2020
- Minimized production downtime during equipment changeovers, ensuring consistent achievement of daily line targets.
- Monitored production line equipment, ensuring consistent throughput and maintaining product quality standards.
- Troubleshot mechanical issues and coordinated repairs, minimizing line interruptions and maintaining production flow.
- Adjusted machinery settings to facilitate efficient changeovers and ensure accurate packaging.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA05-2016
Skills
- Customer service
- Billing accuracy
- Data management
- Problem resolution
- Customer relations
- Active listening
- Critical thinking
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
PEACHSTATE INSURANCE
04.2021 - Current
Customer Service Representative
GAS SOUTH
10.2020 - 01.2021
Warehouse Packer
AMAZON
01.2020 - 04.2021
Line Technician
POMPEIAN
10.2017 - 07.2020
High School Diploma -
Phoenix High School