Vanessa Ricano

Coordinating check-in and discharge processes in a high-volume gastroenterology office.

• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Coordinated appointments for colonoscopy and endoscopy procedures.
• Validated insurance details and collected copays for scheduled appointments.
• Demonstrated proficiency in operating Athena platform for administrative tasks.

• Managed patient registration for efficient process.
• Verify insurance details and update demographic information, maintaining accurate patient records
• Answer and direct phone calls, enhancing communication between patients and staff
• Collect co-pays, handle cash, and manage end-of-shift deposits with accuracy
• Respond rapidly to medical emergencies, providing critical support in urgent situations
• Efficiently manage patient flow, ensuring timely appointments and accurate data entry
• Provided immediate assistance in emergency situations, ensuring patient safety and care

• Efficiently took and memorized orders, ensuring accurate service and customer satisfaction
• Served food promptly, maintaining high standards of quality and presentation
• Managed high customer volume with ease, minimizing wait times and enhancing dining experience
• Regularly cleaned and sanitized restaurant, ensuring a safe and hygienic environment for patrons
• Efficiently managed customer flow and satisfaction, enhancing overall dining experience
• Maintained a clean and organized work environment, ensuring a pleasant dining experience
• Resolved guest issues with a positive and friendly attitude, enhancing customer satisfaction
• Increased average check amounts by effectively upselling food and beverages
• Operated the POS system for order placement and check printing with accuracy

• Trained new employees on company standards, improving team performance and consistency
• Managed table assignments and reservations, ensuring smooth service flow and customer satisfaction
• Tracked server table assignments, enhancing team efficiency and reducing wait times
• Handled phone communications effectively, providing clear information and excellent customer service

• Managed table assignments and reservations, ensuring smooth service flow and customer satisfaction.
• Tracked server table assignments, enhancing team efficiency, and reducing wait times.
• Handled phone communications effectively, providing clear information and excellent customer service.

• Processed sales and payments, ensuring accurate transaction records, and addressing customer concerns with courtesy and efficiency.
• Built positive customer interactions through respect and friendliness.
• Managed accurate cash transactions, and upheld strong client relations.