Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Richardson

Jonesboro,GA

Summary


Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

22
22
years of professional experience

Work History

Volunteer Case Manager

American Red Cross
11.2024 - Current
  • Provide case management and crisis support to military members, veterans, and families.
  • Conduct assessments and coordinate community and emergency resources.
  • Maintain accurate, confidential case records in compliance with policy.
  • Ensure timely follow-up and continuity of care.

Omni-Fulfillment Lead

Belk
02.2023 - Current
  • Deliver structured support to individuals in time-sensitive situations.
  • Assess needs, coordinate services, and ensure compliance with procedures.
  • Maintain documentation and support quality assurance initiatives.

Omni-Fulfillment Lead / Team Lead

Macy’s – Lenox Square
09.2009 - 02.2023
  • Managed sensitive cases requiring discretion and professional judgment.
  • Coordinated service delivery and maintained accurate documentation.
  • Supported team development and compliance initiatives.

Office Manager

Melville Johnson, P.C.
04.2004 - 01.2005
  • Managed confidential legal records and supported case preparation.
  • Ensured accuracy, compliance, and record integrity.

Education

Associate of Science - Business Administration

Berkeley College

Skills

  • Case Management & Client Advocacy
  • Intake & Needs Assessment
  • Crisis Intervention & Emotional Support
  • Confidential Documentation
  • Resource Referral & Coordination
  • Compliance & Regulatory Standards
  • Professional Communication
  • Case Tracking & Reporting

Timeline

Volunteer Case Manager

American Red Cross
11.2024 - Current

Omni-Fulfillment Lead

Belk
02.2023 - Current

Omni-Fulfillment Lead / Team Lead

Macy’s – Lenox Square
09.2009 - 02.2023

Office Manager

Melville Johnson, P.C.
04.2004 - 01.2005

Associate of Science - Business Administration

Berkeley College

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Vanessa Richardson