Vanessa Rios
Hesperia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
City of Hesperia Water District
04.2023 - Current
- Process payments for water accounts with different forms of tender
- Process payments for permits, business licenses, bus passes, and taxes, water meters and construction meters
- Update and adjust customer information per request
- Process NSF adjustments on water accounts and adjust new balance
- Make ACH payments
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Assist with Spanish speaking customer
- Sort and process mail.
Monitor Technician/ Unit Secretary
St. Mary Medical Center
12.2013 - 04.2023
- Continuously monitor patient cardiac rhythms and vital signs
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Notify and document and changes to cardiac rhythm and vital signs
- Answer hospital and patient phones
- Page doctors and consults for patients
- Input doctor orders to computer system and scan medication orders to pharmacy
- Delegate patient needs to nurses
- Assist with family members and provide family with resources needed
- Assisted in keeping supplies organized and on hand.
Housekeeper
St. Mary Medical Center
10.2010 - 12.2013
- Maintained a clean, healthy and safe environment for all patients, visitors and employees
- Learned how to clean every area within a hospital setting, including patient areas, as well as on-site and off-site buildings
- Maintained equipment according to guidelines and keep them clean and completely stocked for the next person
- As a team leader, I interact with patients and handle all of their concerns regarding the department
- Answer all calls over the intercom, radio, and pager
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Associate of Science - Math and Science
Victor Valley College
Victorville, CA01.2024
Diploma -
Hesperia High School
Hesperia, CA05.2009
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Data Collection
- Call Management
- Account Updating
- Complaint Resolution
- Payment Processing
- Payment Collection
- Drawer Balancing
- Cash Handling
- Preceptor
Certification
Dysrhythmia Recognition Course
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
City of Hesperia Water District
04.2023 - Current
Monitor Technician/ Unit Secretary
St. Mary Medical Center
12.2013 - 04.2023
Housekeeper
St. Mary Medical Center
10.2010 - 12.2013
Associate of Science - Math and Science
Victor Valley College
Diploma -
Hesperia High School
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