Vanessa Rivera
2707 Windship Point ,VA
Summary
Dynamic bar manager with extensive experience at Broadways, excelling in customer service and team leadership. Proven track record in staff training and mixology expertise, enhancing guest experiences and fostering loyalty. Adept at inventory management and event coordination, ensuring compliance with health codes while driving sales through strategic planning.
Overview
7
7
years of professional experience
Work History
Bar Manager
Broadways
07.2018 - Current
- Developed knowledge of drink recipes and preparation techniques.
- Provided exceptional customer service in a fast-paced environment.
- Assisted with inventory management and stock replenishment.
- Maintained cleanliness and organization of bar area and tools.
- Collaborated with team members to enhance service efficiency.
- Learned to operate point-of-sale systems for order processing.
- Engaged patrons with friendly conversation to ensure satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Broadways Night Club
07.2018 - Current
- Developed knowledge of drink recipes and preparation techniques.
- Provided exceptional customer service in a fast-paced environment.
- Assisted with inventory management and stock replenishment.
- Maintained cleanliness and organization of bar area and tools.
- Collaborated with team members to enhance service efficiency.
- Learned to operate point-of-sale systems for order processing.
- Engaged patrons with friendly conversation to ensure satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Licence - Bartending
Bartending School
Virginia Beach, VA09.2017
Medical Administration -
Everest College
Chesapeake, VA07.2016
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Training and mentoring
- Responsible alcohol service
- Bar management
- Health codes compliance
- Customer relationship building
- Sales promotion
- Shift scheduling
- Mixology expertise
- Strategic planning
- Event coordination
Timeline
Bar Manager
Broadways
07.2018 - Current
Bartender
Broadways Night Club
07.2018 - Current
Licence - Bartending
Bartending School
Medical Administration -
Everest College
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