Vanessa Rivera
Meriden,CT
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
Dunkin Donuts
Rocky Hill, CT
08.2018 - Current
- Assisted in daily operations, ensuring efficient service and customer satisfaction.
- Maintained cleanliness and compliance with health regulations in food preparation areas.
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained and mentored staff on operational procedures and customer service excellence.
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
Crew Member Team Leader
Dunkin Donuts
Rocky Hill, CT
11.2016 - 04.2017
- Provided exceptional customer service, ensuring satisfaction and fostering repeat patronage.
- Operated cash register efficiently, processing transactions accurately and maintaining financial integrity.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Prepared food items in accordance with safety and quality standards, enhancing overall meal presentation.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Engaged with customers to address inquiries, promoting menu offerings and special promotions effectively.
- Adapted to fast-paced environment by prioritizing tasks and managing time efficiently during peak hours.
Education
High School Diploma -
H.C. Wilcox Technical High School
Meriden, CT06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
Certification
I have my Serve Safe Certification.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
Dunkin Donuts
08.2018 - Current
Crew Member Team Leader
Dunkin Donuts
11.2016 - 04.2017
High School Diploma -
H.C. Wilcox Technical High School