Vanessa Roblero
Biloxi,MS
Summary
I am skilled in team work, hard working and efficient at prioritizing tasks, know how to keep things fast and going, also keeping a sweet attitude towards everyone & trying to help to whoever may need it, i consider myself a really punctual person to any compromise i have.
Overview
1
1
year of professional experience
Work History
Outreach Specialist
Balto Health
Biloxi, MS
10.2024 - 01.2025
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Partnered with health plans and companies to assist member applying or reapplying for benefits needed over the phone.
- Performed assessments to determine individuales elegibility for the benefits.
- Customer Service experience to assist members needs.
- Collaborated with social workers to support members.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Restaurant Server
El Saltillo Mexican Restaurant
Biloxi, MS
04.2024 - 10.2024
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to customers and immediately remedied issues with orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented menus and answered questions regarding items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Stocked service areas with supplies during slow periods.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
CECYT
Chiapas, Mexico07-2024
Skills
- Customer service experience
- Public services
- Community engagement
- Outreach processes
- Community relations
- Team member support
- Sales techniques
- Strong work ethic
- Task prioritization
- Multitasking and organization
Timeline
Outreach Specialist
Balto Health
10.2024 - 01.2025
Restaurant Server
El Saltillo Mexican Restaurant
04.2024 - 10.2024
High School Diploma -
CECYT