Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Rodriguez

Del Rio,TX

Summary

Successful in applying strong communication and problem resolution skills to each customer issue. My main goal is surpassing productivity and quality targets in high-volume settings. I enjoy learning new skills and meeting company goals. I am a person that is very goal oriented and self motivated. I believe anything you set your mind to is achievable.

Overview

8
8
years of professional experience

Work History

Call Center Representative

HealthMine
08.2023 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Marketing Coordinator

Talecris Plasma Center
11.2021 - 12.2022
  • Planned and executed internal and external marketing events.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Composed daily posts for social media.

Donor Center Technician

Talecris Plasma Center
11.2015 - 05.2021
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Training and Leadership skills.
  • Set up, maintained and verified sterility of equipment
  • Checked vitals and hematocrit and protein levels.
  • Front Office duties, such as responding calls, assisting donors with concerns and inputting donor information into the system.

Cashier

McDonalds
04.2015 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained work area clean.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Customer Service

Education

Radiology

Southwest Texas Junior College
Del Rio

High School Diploma -

Del Rio High School
Del Rio, TX
06.2015

Skills

  • Customer Service
  • Call Experience/Clerical Duties
  • Training and Development
  • Bilingual (fluent)
  • Marketing
  • Organizational Skills
  • Vital Screening/Phlebotomy
  • Appointment Scheduling

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Call Center Representative

HealthMine
08.2023 - Current

Marketing Coordinator

Talecris Plasma Center
11.2021 - 12.2022

Donor Center Technician

Talecris Plasma Center
11.2015 - 05.2021

Cashier

McDonalds
04.2015 - 08.2015

Radiology

Southwest Texas Junior College

High School Diploma -

Del Rio High School

Similar Profiles

CREATE PROFILE
Vanessa Rodriguez